Welcome page Returning Candidate? Log back in! Information Technology Coordinator with Top Secret Clearance Job Locations US-PA-West Mifflin Job ID 2024-5753 # of Openings 1 Category Technical Services & Operations Opportunity

General IT Support:

Function as IT coordinator. Provide personnel at all locations with IT support by understanding requirements and mobilizing/coordinating support from site personnel.Field general IT questions/issues as needed. Provide direct IT support to personnel if a problem requires quick action and management personnel are not readily available.Execute employee on-boarding and off-boarding IT-actions.Manage hardware/software requests to include:Maintaining a knowledgebase of current hardware and software to support maintenance, enhancements, and refresh cycles.Facilitate item delivery, asset tracking, installation request, installation progress, product documentation, driver maintenance, and end-user feedback.Assist offices/individuals by providing support/advice for completing hardware/software requests.Assist in the approval, installation, configuration and ongoing support of unique, non-enterprise software.Assist/coordinate or develop solutions on issues related to the connectivity and configuration of non-enterprise systems network or software configuration, in compliance with proper security principles.Assist Mission Support Division (MSD) in IT-related tasks associated with the implementation of enterprise system hardware and software initiatives such as Approve-It, Bluebeam, e-signature, and E-distribution etc.Coordinate/manage senior management IT requests.Provide or arrange specialized training for unique hardware or software (i.e., Skype, Remedy entries, IT HW/SW Request process, VTC scheduling etc.).Monitors status of open Remedy tickets and assist in tracking, prioritizing, and resolving open tickets with applicable NR IT personnel to ensure tickets are resolved within established service level agreements. Ensure compliance with Help Desk Service Level Expectations.Identify IT-related trends and problems that prevent employees from accomplishing their work, recommend solutions, and take/coordinate actions to resolve.

 

Special Projects Support (Project Management):

Develop, assist, or implement efforts to streamline IT-related processes utilizing common NNL processes/systems wherever possible; however, any processes utilized (either enterprise- established or customized) should be the same for all employees (regardless of site) whenever practicable.Common new employee account creation processCommon NTK processesMoves, adds, and changes of IT equipment o new employee checklist, departing employee checklistOn-boarding and off-boarding employeesCoordinate IT support for project oriented IT requests.Make recommendations, provide input, and utilize/leverage IT systems and technologies to assist users to be more efficient and effective in their work. Coordinate or provide software application development.

 

Information Communication Technologies (voice, data, and videoconferencing):

Assist in telecommunication items (scheduling and troubleshooting).Voice (i.e., telephone, voice mail, audio conferencing, iPhone, speakerphones, STE's)Data (i.e., faxes, connectivity for special systems)Video (i.e., videoconferencing unit, contractors systems)Ensure new/transferred employees' telecommunications needs are met using current process or by developing common procedures to include direct customer feedback.

 

General Administrative Duties:

Build/develop, maintain, review, actively follow, and regularly update any documents that track the progress of IT-related tasks and projects/initiatives.Interface/communicate with IT Branch and Business Management Branch staff to ensure tasks and priorities are understood and completed effectively.Routinely/periodically brief IT managers on the progress of IT projects and initiatives.Actively work to complete tasks, initiatives and projects to established completion dates and inform IT management when dates cannot be met and the reasons for missing completion dates.Maintain awareness of cyber, physical security, and safety-related rules, policies and procedures. IT-support actions and practices should comply with those policies.Understand, interact, and communicate with IT Department (management and staff) in order to effectively coordinate support IT initiatives/projects.Develop, maintain, and document IT-related policies, processes and procedures utilizing the most effective IT tools or systems. Qualifications

Required Skills

Bachelor’s degree from an accredited college or university and a minimum of four years relevant experience; or Master’s degree in a related field from an accredited college or university and a minimum of two years relevant experienceProject Management ExperienceMicrosoft certification or Proficiency in Microsoft applications including Word, Excel, SharePoint and Outlook.Exhibit a professional appearance and courteous mannerAbility to work on tight deadlinesDemonstrate ability to articulate technical ideas and concepts through verbal and written communications in a clear and concise manner

Preferred Skills

Experience with software development processes.Demonstrate strong customer service skills, coupled with strong teaming, organization and interpersonal skills.Demonstrate experience in proactively resolving issues and improving processes.Demonstrate prioritization abilities and work on multiple tasks and see through to completion.Experience supporting employees by facilitating interdepartmental communications and interactions between internal and external parties.Knowledge of network operations.Knowledge of systems administration (Active directory, group policy, etc.).Knowledge of file management, transcription, and other administrative procedures.Experience developing and implementing new policies and processes.Experience with BMC Remedy suite or other ticketing system.

IMG COMPANY BENEFITS

Health, dental, vision, and life insuranceShort term and long term disability insurance401(k) with generous company matchFlexible Spending Accounts (FSA) and Health Savings Accounts (HSA)20 days of personal leave plus paid federal holidaysProfessional development and training assistance

 

Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

About IMG

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 35 years.

 

IMG Benefits:

Health, dental, vision, and life insuranceShort term and long term disability insurance401(k) with generous company matchFlexible Spending Accounts (FSA) and Health Savings Accounts (HSA)Personal leave plus paid federal holidaysProfessional development and training assistance

IMG is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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