This IT internship will play a pivotal role in enhancing our organization's knowledge management capabilities. The intern will collaborate with various IT teams to gather, curate, and maintain a comprehensive knowledge base, ensuring that our internal teams have access to up-to-date information and resources.

Duties and Responsibilities:

Knowledge Base Content Creation: Research and gather information from subject matter experts to create new knowledge base articles on a wide range of IT topics.

Article Editing and Maintenance: Review and update existing knowledge base articles to ensure accuracy, relevance, and consistency with current best practices and procedures.

Collaboration with IT Teams: Work closely with IT teams to identify knowledge gaps, gather feedback on existing content, and ensure that the knowledge base aligns with organizational needs and priorities.

Subject Matter Expert Interviews: Conduct interviews with subject matter experts to gather in-depth information on specific IT topics and translate complex technical concepts into clear and understandable language.

Knowledge Base Organization and Categorization: Assist in organizing and categorizing knowledge base articles to facilitate efficient retrieval and navigation.

Qualification:

Excellent Written and Verbal Communication Skills: Ability to effectively convey technical information to a diverse audience, both verbally and in writing.

Advanced IT Skills: Strong understanding of various IT technologies, systems, and processes.

Attention to Detail: Meticulous approach to data entry and information management.

Problem-Solving Skills: Ability to analyze complex problems and identify effective solutions.

Teamwork and Collaboration: Experience working effectively in a team environment and building positive relationships with colleagues.