Position Details Position Information

Position Title Information Technology (IT) - Project/Functional Analyst Classification Title Administrator Position Number B1113PD Grade Level P2 Starting Wage/Salary $65,000-$78,000 annually with exceptional benefits Close Date 11/17/2024 Position Type/Employee Class Administrative Faculty Status Not applicable FTE 1.0 Contract Months 12.0 Overtime Eligible Exempt Location Bend Hybrid Remote Work Eligible? Yes but no COCC position is fully remote. Hybrid/Remote possibilities to be determined by the supervisor/department and discussed during interview process. Exceptional COCC Benefits Summary

CLICK HERE TO VIEW BENEFITS & PERKS Primary Purpose The ITS Functional Analyst serves as one of the College’s employee information, process and functional/technical analysts. The ITS Functional Analyst performs a range of duties, including data analysis, system configuration, reporting, troubleshooting, and training for multiple College’s software applications. Equally as important, this position works directly with stakeholders from all COCC departments to coordinate the holistic approach to new technology solutions in college operations.

This is not a standard IT Analyst position that requires strong technical/programming/software developer skills. This position requires recent project management and customer service support experience.

Applicants will be reviewed and possibly contacted for consideration upon submission. Essential Duties and Responsibilities Project Management Activities Plan, implement, monitor and provide on-going support of software applications. Work with key stakeholders to meet project objectives and timelines. Serve as liaison between vendors and appropriate College employees. Act as end-user subject matter expertise and provide training as appropriate.

Functional Analysis Activities: Serve as the functional/technical analyst for College software applications assigned, including data analysis, system configurations, reporting, troubleshooting, workflows and user access. Analyze and identify process improvements to College software applications assigned including: Implement functionality not currently utilized, testing to ensure functional, performance and quality requirements are met Standardize data management and workflows Schedule and prioritize updates/upgrades with end users and ITS Review application/system upgrades, release documentation, engage in technical forums and use other resources to gain awareness and knowledge of technical issues, changes and updates Ensure data accuracy, integrity, and security of all supported software applications Develop documentation, training material and conduct staff training for assigned applications Marginal Job Functions Participate in College committees and task forces. Participate in appropriate professional development opportunities and organizations. Department Specific Knowledge, Skills, and Abilities Individuals must possess the following knowledge, skills and abilities or be able to explain and demonstrate they can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

The position requires solid technical aptitude, an understanding of the business supported by the software solution(s), report-writing methodologies, and process improvement principles. Experience from a user perspective, having good customer service and communication skills, and the ability to triage and follow-up on open issues is highly preferred. Patience with a diversity of user skill levels and determination to resolve issues in a timely manner are essential qualities.

Ability to quickly gain solid technical and functional knowledge of a broad set of software applications to support end users. Knowledge of and experience with project management principles, concepts and best practice strategies for technology implementations. Ability to effectively problem-solve issues that affect multiple departments, bringing stakeholders to a reasonable consensus. Ability to effectively communicate, both verbally and in writing, technical issues with both end users and technical staff. Ability to identify process workflow problems, analyze results and create resolutions using appropriate resources. Ability to design and deliver technical training, documentation, and presentations. Ability to be a self-starter, work collaboratively, be highly motivated and possess good judgment in identifying issues, stakeholders and priorities. Ability to create requirements documentation and functional specifications. Ability to research, analyze, and interpret technical documentation and resources. Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.

Ergonomic Requirements Working hours are regular generally Monday through Friday. Additional hours or schedule changes may be required based on work requirements. Work is performed in an office setting, mostly sitting with frequent computer use. All individuals are required to be able to perform the essential functions with or without reasonable accommodation. Minimum Requirements Education: Bachelor’s degree in business, education, computer science, or related field.

Experience:Three years of similar/relevant work experience in any combination of the following: Project management or coordination Functional or business analysis Data analysis, reporting, and workflow development Supporting users on business-related systems Equivalency Statement The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify by responding to the supplemental question presented during the application process.

Preferred Qualifications Experience: Higher education experience Experience with Ellucian’s (Banner) Relational database query, design, or development EEO Statement The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.
This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting. Supplemental Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of education? No High School Diploma or GED High School Diploma or GED Professional Certification or License (not a degree) Associates Degree Bachelors Degree in Progress Bachelors Degree Masters Degree In Progress Masters Degree Ph.D. in Progress Ph.D. J.D. M.D. Other Doctorate Level Degree * Please describe how you meet the minimum qualification or (3) three years of similar/relevant work experience in any combination of the following: project management or coordination, functional or business analysis, data analysis, reporting, and workflow development, and Supporting users on business-related systems.

(Open Ended Question)

* While it is a preference for this position, please describe your experience with Ellucian’s (Banner).

(Open Ended Question)

* While it is a preference for this position, please describe your experience in relational database query, design, or development.

(Open Ended Question)

* The College recognizes the value of skills, knowledge, and experience gained outside of formal education and paid employment. Applicants who do not meet minimum education and/or experience requirements but possess other qualifications or experience they feel are equivalent are encouraged to apply. Check the applicable box(es) below and explain in the next question why your feel your education/experience should be considered equivalent. I meet all minimum requirements (education and experience) listed for this position. I do not meet the minimum education degree requirement(s). For example, the position requires a Bachelor's degree, I have an Associate's degree. My degree is not in the required stated area(s). For example, the position requires a Bachelor's degree in Accounting, I have a Bachelor's degree in another area. I have less than the minimum years' experience in the area(s) required. * As a follow up to the previous question, explain how your education/experience should be considered equivalent to the minimum requirements. If you feel you meet all the stated minimum requirements, please put N/A.

(Open Ended Question)

* The College is NOT able to support Visa applications for this position. Applicants must already be eligible to work and have the ability to arrive in the United States without the College’s support to be considered for this position. Are you, or will you be eligible to work and have the ability to arrive in the United States without the College’s support by the start date of this position? Yes No * COCC employees must work and reside in the state of Oregon at the time their work is being performed. Are you, or will you be residing in the state of Oregon by the start date of this position? Yes No In support of COCC’s commitment to diversity, equity, and inclusion, bilingual fluency in English and another language is considered a plus: Please list any languages other than English in which you are fluent (read and write)

(Open Ended Question)

* Are you a U.S. military veteran? COCC provides qualifying veterans and disabled veterans with preference in employment. To receive veterans' preference in this recruitment process, you must upload your DD214 and 215 (215 if applicable) or certification that you expect to be honorably discharged from the military within 120 days of certifying veteran status as supporting documentation. You will have the opportunity to upload the document(s) in the next step of this application process. Yes, I am a veteran No, I am not a veteran If you have identified yourself as a qualified veteran or disabled veteran by submitting your DD214 and DD215 (if applicable) form(s) as proof of veteran status, please describe any transferable skills earned during your military service that you feel relate to the requirements/preferences of this position.

(Open Ended Question)

* Background checks are required for all employees of COCC. Should an offer of employment be made to you and accepted by you, you will receive an email from COCC / HireRight Screening requesting your consent and basic information to complete the check. The offer of employment will be conditional upon satisfactory completion of the criminal background check. Confirmed findings on a criminal background check will not automatically disqualify you from being hired into a position. Results are evaluated on a case-by-case basis, considering the job responsibilities and other risk factors. Additional information regarding COCC’s criminal history check policy can be found online in the General Procedures Manual, Section HR-2-1. Please indicate here if you will provide consent to the criminal history check when requested by the College Yes, I will provide my consent when requested No, I will not provide my consent when requested Required Documents Required Documents Resume/Vitae Cover Letter College Transcript 1 (unofficial) Optional Documents College Transcript 2 (unofficial) US Military DD 214