Summary This position is part of the Office of the Chief Information Officer, Department of Energy. As an Information Technology Specialist, you will support organizational Microsoft OneDrive implementation and collaborate with staff to improve management concepts, processes, tools, foundation technologies and methologies. Responsibilities As an Information Technology Specialist, you will: Develop processes and procedures for effective use of communication and collaboration tools including email and Teams. Support maintenance and implementation of Microsoft 365 services. Utilize applications, including Microsoft M365, Entra ID, Kiteworks, to collect and analyze data. Coordinate with staff to document and facilitates knowledge transfer and standard operating processes and procedures. Ensure continuity in operations and the rigorous application of information management/information security/cybersecurity policies, principles, and practices in the delivery of planning and management services in support of the Office's Strategic Plan. Requirements Conditions of Employment Qualifications BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending todetail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to meeting the basic requiement above, candidates must possess the specialized experience below. SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level GS-13 in the Federal service. Specialized experience for this position is defined as meeting 2 of 3 of the following: Collaborating with stakeholders to ensure current software meets business requirements, including recommended upgrades of software and enterprise systems. Utilizing applications, including Microsoft M365, Entra ID, Kiteworks, to collect or analyze data. Administrating cloud-based systems via patches, permissions, service deployments, or network perfomance monitoring. Education cannot be substituted for experience at the GS-14 grade level. "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration. CTAP/ICTAP candidates: To be considered "well qualified" you must (1) meet all of the requirements as described in this section; and 2) be rated "well-qualified", which is defined as having a score of 85 or better. You must meet all qualifications and eligibility requirements by the closing date of this announcement. Education There are no specific education requirements or substitution of education for experience for this position. Additional Information The U.S. Department of Energy fosters a diverse and inclusive workplace and is an Equal Opportunity Employer. New employees to the Department of Energy will be required to successfully pass the E-Verify employment verification check. To learn about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify. Veterans and persons with disabilities are encouraged to apply. For more information, please visit the links at the bottom of this page or visit the FedsHireVets website. If you believe that you are eligible for the Interagency Career Transition Assistance Program (ICTAP), please visit the OPM ICTAP/CTAP website for more information. In order to be considered under the ICTAP program, your application must score within the pre-established "well qualified" category as stated in the Qualifications section. More than one selection may be made from this vacancy announcement. Some positions may require completion of a probationary period of up to 1 (one) year. Many positions require successful completion of a background investigation. Your performance appraisal and incentive awards will be given due consideration in the selection process based on their relation to the duties of the position and the consistency with which they may be considered in evaluating you against other candidates. Some hiring incentives may be authorized in accordance with agency policy and if funding is available. PCS will not be authorized. EEO Policy: https://www.energy.gov/justice/eeo-complaint-process Reasonable Accommodation Policy: https://www.energy.gov/hc/department-energy-reasonable-accommodation-program Veterans Information: https://www.energy.gov/careers/veterans-military-spouses Selective Service Registration: http://www.sss.gov/ The Fair Chance Act prohibits specific inquiries concerning an applicant's criminal or credit background unless the hiring agency has made a conditional offer of employment to the applicant. An applicant may submit a complaint to the agency within 30 calendar days of the date of alleged noncompliance by completing the Fair Chance Act Intake Form and submitting it to the Administrative Investigations Program at AdministrativeInvestigations@hq.doe.gov.