Summary About the position: This position will be assigned to the Little Rock AFB, AR - Resource Management, Network Operations. This position is guaranteed a minimum of 20 hours but can be scheduled to a maximum of 40 hours per week. Responsibilities Duties and Responsibilities: The incumbent performs duties as the assistant to the Director of Force Support Network Operations. Performs setup, maintenance, troubleshooting network problems, and repair of both networked and non-networked servers, PC systems, print devices, Point of Sale systems, and other associated hardware and software. Conducts risk analysis for all computer systems. Documents anomalies and system failures for future use. Assists in the evaluation of hardware and software products for use by unit staff and provides appropriate input to Director or his/her designee. Provides user-level Local Area Network (LAN) support for unit staff, acting as initial contact for a variety of computer-related problems/issues at the unit level. Assists in the management of network access accounts as required, to include Remote Access and Exchange (Electronic Mail) accounts Establishes and maintains remote connectivity. Installs, configures, and manages applications software packages, to include multiple operating systems, Microsoft Office products, and a wide array of functional area software. Manages Active Directory servers, Domain Naming Service servers, applications servers, network boundary equipment, and a variety of network access equipment, to include switches, routers, hubs, and Digital Subscriber Line equipment. Ensures Payment Card Industry (PCI) Data Security Standards compliancy is met for all affected devices and packages and completes appropriate compliancy reports. Provides research and input to Director or his/her designee on installation, modification, and removal of computer-related resources. Organizes and presents written reports as needed. Assists personnel with computer-related training for unit staff as directed. Conducts on-the-job-training. Performs administrative management of servers and all associated network access equipment. Assures application of information security/information assurance policies, principles and practices in the delivery of network services. Implements program security measures and tools for optimal network operations. Configures enclave perimeter firewalls, servers, switches, and routers. Supports end user requirements and requests. Integrates hardware and software components within the systems environment. Maintains hardware and software obsolescence, and life-cycle requirements. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12600596 Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 11/18/2024 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Installing and configuring firewalls (i.e., Cisco, Juniper, McAfee, or equivalent) and network operating systems (i.e., Windows Server, Virtual Machine (VM)ware, Unix, z/OS, or equivalent); experience working with Storage Area, Local Area, and Wide Area networks (i.e., setting up, providing technical support, and/or maintaining networks); experience using database query language (i.e., Structured Query Language-SQL, Data Manipulation Language-DML, or equivalent) to communicate with database management systems. Must have qualifying experience as well as one year specialized experience at the next lower level or equivalent. OR Education: Must have Undergraduate or Graduate Education: Degree in computer science, information systems management, or technology management; or degree that provided a minimum of 24 semester hours in or one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Note: Experience above should demonstrate these four competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service-Such as providing assistance to both internal and external customers; assessing customers' needs, meeting quality standards, and evaluating customer satisfaction. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Individual must fully meet qualification/eligibility/background requirements for this position. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. This position is included in a bargaining unit after completion of probationary period.