Summary About the position: This position will be assigned to the Resource Management Office on Luke AFB. This is a Full-Time position with benefits. Responsibilities The primary purpose is to assist the 56 Force Support Squadron in the Information Technology office. Can act as the supervisor when the current supervisor is on extended leave or TDY. Provides desktop and central/network administration and support for the unit or facility's functional network systems and desktop office computers that connect to the LAN (local area network) or WAN (wide area network) systems. Provides limited technical support for commercial off-the shelf (COTS) applications and/or related business systems. Performs routine and advanced installation and configuration of the desktop workstation hardware and software required to support unit or facility operations. Provides desktop customer support for all workstation and peripherals connected to the FSS Commercial Network. This LAN/WAN is referred to as the FSS Commercial Network. Resolves partial system failures (software or hardware-related) by providing for revised application of system components, which involves working through or around the problems with reduced capacity and readjusting the system until full operating efficiencies are attained. Coordinates LAN installation, configuration, maintenance and troubleshooting and fine tunes components as necessary to include servers, switches and routers in order to achieve PCI (Payment Card Industry) and PII (Personally Identifiable Information) security compliance. Installs, configures and maintains network and application server, hardware network operation system, software and peripheral network equipment (scanner, printers, ect). Executes downward directed computer and software upgrades. Uses established industry recognized troubleshooting techniques to identify and promptly resolve network related problems. Performs preventive maintenance inspections (PM l's) as required. Coordinates and schedules repairs with appropriate vendors for equipment under warranty. Identifies and reports aging hardware for refreshment in assigned areas. May be required, where applicable, to function as the Unit or Facility Client Support Technician for desktop systems that operate on the .MIL network. May be required to execute Client Support Technician (CST) or Information Assurance (IAO) notices and orders, and initiate the directed actions as appropriate for the .Mil network. Maintains accountability of APF or NAF information system assets that are assigned to the Unit or Facility. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12663553 Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 01/22/2025 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Five (5) years specialized experience in information technology. Familiar with the terminology and principles utilized in IT disciplines or subject related fields. Knowledge will be deemed equivalent to that which is acquired through a four (4) year college curriculum or Comp TIA IT certifications for A+, Network+ and/or Security+. Must be proficient in Microsoft operating systems software, have working knowledge of commercial point-of-sale systems, and network administration. Skills in troubleshooting and resolving problems with information systems is required. A+, Network+, or Security+ certifications are considered preferred but not required for position candidacy. The incumbent must achieve the appropriate Security+ certification required by IA W DoD &570 within 6 months of hire Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.