Summary This position is for Directorate of Family and Morale, Welfare and Recreation (FMWR) at Fort Drum, New York. FMWR includes Child and Youth Services, Business Recreation, and Support Services, which enable Soldier readiness, support the resiliency and well-being of Soldiers and Families. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for (2) professional and personal references on your resume. Responsibilities Under the lead of a full performance specialist, performs highly structured, entry-level work designed to develop broader and more in-depth knowledge and skills needed to perform higher-level assignments. Assignments include, delivery of Information Technology customer support services, including system hardware/software installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Uses established industry practices, procedures or policies to determine the most appropriate approach to problem resolution. Applies information security/information assurance policy, principles and practices. Requirements Conditions of Employment Qualifications All candidates MUST meet at least one (1) of the the below ways to qualify: #1: Bachelor's Degree Must possess a Bachelor's Degree WITH a major study (minimum of twenty-four (24) semester hours) in any of the following: computer science, or engineering, or information science, or information systems management, or mathematics, or operations research, or statistics, or technology management If qualifying this way, transcripts (not a diploma) MUST be provided at the time of application. #2: IT Certification Must have intensive training that provided you an IT Certification and also provided you with the demonstrated knowledge and skills in applying the following: Performing highly structured, entry level work designed to develop broader and more in-depth knowledge and skill needed to perform higher level assignments; AND communicating factual and procedural information clearly, orally and in writing; AND gathering and analyzing basic facts and drawing conclusions; AND data storage, software applications and networking. If qualifying this way, the IT Certification MUST be provided at the time of application AND your resume must clearly demonstrate any applicable knowledge and skills. #3: Work Experience Possess at least one (1) year of full-time experience performing duties that have provided you with the following knowledge and skills: Performing highly structured, entry level work designed to develop broader and more in-depth knowledge and skill needed to perform higher level assignments; AND communicating factual and procedural information clearly, orally and in writing; AND gathering and analyzing basic facts and drawing conclusions; AND data storage, software applications and networking. If qualifying this way, your resume must clearly demonstrate any applicable knowledge and skills. #4: Combination of Education and Experience Possess a combination* of the above listed experience, education and intensive training that provided you with the following knowledge and skills: Performing highly structured, entry level work designed to develop broader and more in-depth knowledge and skill needed to perform higher level assignments; AND communicating factual and procedural information clearly, orally and in writing; AND gathering and analyzing basic facts and drawing conclusions; AND data storage, software applications and networking. *EXAMPLES for Combination of Experience & Education: 3 months of the experience doing the specified knowledge and skills PLUS 3 years of education (90 semester hours completed) that included 24 semester hours in the fields identified above, OR 6 months of the experience doing the specified knowledge and skills PLUS 2 years of education (60 semester hours completed) that included 24 semester hours in the fields identified above, OR 9 months of the experience doing the specified knowledge and skills PLUS 1 year of education (30 semester hours completed) that included 24 semester hours in the fields identified above. If qualifying this way, transcripts (not a diploma) MUST be provided at the time of application and your resume must clearly demonstrate any applicable knowledge and skills & required lengths of experience. PLEASE NOTE: Your resume & application package must reflect the qualifications stated in the announcement and questionnaire to be rated eligible. Education If using Education to qualify: YOU MUST UPLOAD TRANSCRIPTS (NOT DIPLOMA) AT THE TIME OF APPLICATION. Additional Information This is a Standing Register Job Announcement to provide a ready pool of available applicants as needed. Applicants will be referred to selecting officials as vacancies occur. Initial Cut-off is: 2/10/2025 at 11:59 p.m. EST. Applications received by this cut-off will be considered first. This position is located within the NAF Support Services Division. Area of Consideration: The AREA OF CONSIDERATION for this vacancy announcement is U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation Worldwide; however, applicants that do not reside in the local commuting area (defined as a 100-mile radius) of Fort Drum, NY MUST be willing to relocate to the area AT THEIR OWN EXPENSE no later than 15 days after receipt of an Official Job Offer. Spouse Employment Preference (SEP) and Involuntarily Separated Military Preference (ISMP) are included in this area of consideration). Manual Applications: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 p.m. EST by Initial Cut-Off date to receive first consideration but no later than 3:00 p.m. on 03/03/2025 in order to process your application in a timely manner. PCS Costs Payment Permanent Change of Station (PCS) costs are NOT authorized, based on a determination that a PCS move is NOT in the Government's interest. Pay-Band (NF) Allowances and Differentials This is a pay-banded position. Night differential has been authorized by the Collective Bargaining Agreement for Bargaining NF & CY positions and will be paid at the rate of basic pay plus an additional 10 percent of that rate for all regular scheduled work between the hours of 6:00 p.m. and 6:00 a.m. (including periods of leave and holidays). Sunday premium pay has been authorized by the Collective Bargaining Agreement for regular NF & CY bargaining employees and will be paid at the rate of 25% of the employee's basic rate of pay for all hours of a non-overtime tour of duty when any part of the scheduled tour is performed on Sunday (including periods of leave and holidays). Incentives and Bonuses Incentives will NOT be paid. Non-Foreign Overseas Allowances Non-foreign overseas allowances, cost of living (COLA), and differentials will NOT be paid. Please check out our Applicant Information Kit: It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf). Other: Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/ Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date. Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.