Summary "FLETC's mission is to train and support the training of federal, state, local, and tribal law enforcement officers and international partners that are responsible for enforcing laws, treaties, and regulations within the United States and abroad." Click here to learn more. Responsibilities Serving as a Information Technology Specialist (Data Management) GS-2210-11 makes you a valuable member of the Federal Law Enforcement Training Centers (FLETC) team and mission. This position is located in the Chief Information Officer Directorate. The primary purpose of this position is to serve as a Configuration and Asset Management Specialist. The division is responsible for the end-to-end customer experience and support for IT across the FLETC enterprise. Services include the FLETC IT Service Desk (ITSD), hardware and software acquisition and support, Microsoft 365 solution delivery, and IT Service Management (ITSM) practices implementation. The position is responsible for ensuring all the information resources or services used in the acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data or information are under configuration and asset management control. The position also ensures the standard methods and procedures are used to record all changes to minimize the adverse impact of change information and documentation on configurations and assets to other processes. Typical duties include: Ensuring Configuration Items (CI) are appropriately managed and controlled in accordance with established processes, as well as documenting all changes against the current system's baseline and responding to validated requirements. Using Information Technology Infrastructure Library (ITIL) best practices to establish and maintain the Configuration Management (CM) process and Configuration Management Database. Managing CIs by registering new CIs and their versions, documenting changes to CIs (status updates, changes to CI attributes, changes in responsibilities, license control, and relationships to other CIs, etc.), and protecting the integrity of configuration data. Serving as the subject matter expert for the configuration and asset management process areas. Utilizing the existing and new technology systems to manage hardware and software changes to the baseline of all Configuration Items in the environment. Analyzing CI records to determine any trends or apparent problems that may occur and seeks resolution with relevant parties and providing CI status reports showing unambiguous identification of the configuration elements to include their status. Utilizing data obtained via the Configuration Management Process (CMDB), and other data sources in developing plans for the successful Asset Management of Configuration Items. View common definitions of terms found in this announcement: Common Definitions. Requirements Conditions of Employment Qualifications Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. Please visit www.fletc.gov/site-page/employment-faqs website for further guidance regarding this page limit. Specialized Experienced listed below: 1. You qualify for the GS-11 grade level if you possess one year of specialized experience, equivalent to the GS-09 grade level in the Federal government, performing duties such as ensuring all the information resources or services used in the acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data or information are under configuration and asset management control. Also, ensuring the standard methods and procedures are used to record all changes to minimize the adverse impact of change information and documentation on configurations and assets to other processes. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. OR 2. Successful completion of a Ph.D. or an equivalent doctoral degree from an accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR 3. Successful completion of three (3) full years of higher-level graduate education leading to a Ph. D from an accredited college or university that is in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. All qualifications and eligibility requirements must be met by the closing date of the announcement. If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration of Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. Time-in-grade: Current General Schedule (GS) federal employees, and those that have served in GS positions within the last 52 weeks, must have served 52 weeks at the next lower grade, or a combination of the next lower grade level and an equivalent band in the federal service by the closing of this announcement. Note: Current or former Federal employees MUST submit a copy of their SF-50 Form which shows competitive service appointment ("position occupied" block 34 on the SF-50 should show a "1"), tenure group (block 24 should show a 1 or 2), grade, and salary. If you are applying for a higher grade, please provide the SF-50 Form which shows the length of time you have been in your current/highest grade (examples of appropriate SF-50s include promotions, With-in Grade/Range Increases, and SF-50s dated a year apart within the same grade/job). If you have promotion potential in your current position, please provide proof. Employees applying with an interchange agreement must provide proof of their permanent appointment. IF YOU DO NOT SUBMIT ALL OF THE REQUIRED DOCUMENTATION, YOU WILL NOT RECEIVE CONSIDERATION AS A STATUS CANDIDATE. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Career Transition Assistance Program/Interagency Career Transition Assistance Program (CTAP/ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered eligible under CTAP/ICTAP, you must be rated well-qualified and pass the USA Hire assessment for this position. In addition, you must submit the supporting documents listed under the "Required Documents" section of this announcement. If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration of Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. Background Investigation: To ensure the accomplishment of our mission, FLETC requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation for suitability as a condition of placement in this moderate risk position. This review may include financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Work Environment: Work is performed in a typical office setting; however, some travel may be required. Physical Demands: The work is primarily sedentary but requires some lifting. This announcement may be used to fill additional vacancies during the next 90 days. This could result in a few or many vacancies being filled from this announcement. Education Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications; applicant's resumes and supporting documentation should only reflect education received from schools accredited by such institutions. Applicants can verify accreditation at the following Website: https://ope.ed.gov/dapip/#/homeYou must submit a copy of your college transcript (unofficial is acceptable) from an accredited institution listing the college/university, degree confirmation date(s) and applicable courses for the position you are applying to. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency (a U.S. private organization's interpretation that such education has been deemed at least equivalent to conventional U.S. education programs) with your transcript in order to receive credit for that education. For more information regarding evaluation of foreign education for federal employment, please visit the U.S. Department of Education webpage on the Recognition of Foreign Qualifications. Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable\_Accommodations\_for\_USA\_Hire Permanent Change of Station (PCS) is not authorized. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the servicing Human Resources Office listed at the bottom of this announcement. Re-employed annuitants' annual salaries will be reduced by the amount of their retirement annuity and by further cost of living increases. FERS retirees receiving a FERS annuity supplement must also be aware that, like social security benefits, their FERS annuity supplement is subject to an earnings test and may be reduced if the salary earned is more than the social security exempt amount of earnings. Additional information is available on OPM's website or by contacting OPM.