Job Title:             Information Technology Support

Department:      Information Technology

Location:            348 New County Road Secaucus, New Jersey

Reports To:        IT Manager & CFO

FLSA Status:      Full-Time/Non-exempt

Prepared By:     Human Resources

Revision Date:  November 2022

 

SUMMARY 

Assists IT Manager with day-to-day operation of IT Services. Provide technical assistance to computer users. Answer questions or resolve computer problems for employees in person, or via telephone or email. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Duties including but not limited to… 

• Initially assists IT Manager with hardware and software configuration. Eventually, the System Technician will be required to take the lead on these tasks.
• Learns quickly and can work independently while apprising IT Manager of concerns or issues where assistance needed.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Assist end users in office and at remote locations via telephone.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Communicates respectfully and effectively with management and co-workers.
• Occasionally required to perform accurate data entry.
• Desktop, Laptop, Printer, Copier & Mobile device troubleshooting. (Apple IOS, iPhone, iPad)
• Utilize procurement system for device and accessory purchasing.
• Windows 11 Enterprise Deployment via SCCM Imaging or Autopilot.
• Inventory peripherals and mobile device accessories and replenish supplies when needed.
• Assist IT Manager with routine CVE and Windows update patching.

 KNOWLEDGE, SKILLS, AND ABILITIES

• VMware virtualization, implementation, administrator, and maintenance
• Management of Avaya IP Office VOIP Phone System.
• Microsoft Azure AD Administration & Active Directory, DNS, DHCP, DFS, and Group Policy
• Microsoft Office365 Products (Outlook, Word, Excel, TEAMS)
• Knowledge of Trimble Products
• Single sign-on implementation and administration. (MFA and SSO/SAML)
• Windows server 2019 and 2022

• Dell Servers/Workstations
• NAS and SAN (ExaGrid, ReadyNAS, HP Nimble)

REQUIRED QUALIFICATIONS Associate degree or Technical Training in Information Technology preferred. (High School diploma required) BS in Computer Science or relevant field or equivalent work experience a plus. 2 – 4 years’ experience as a Desktop Support Technician or similar role Demonstrated Windows computer skills/experience. Able to work scheduled work hours, after hours, and weekend hours when required. REQUIRED ATTRIBUTES Must demonstrate integrity, honesty, confidentiality, professionalism and commitment to company values. Must have patience in resolving colleagues’ technical issues. Must be self-motivated and able to work efficiently and be dependable. Must have excellent organizational, communication, and multi-tasking skills. Must have high standards of quality with attention to detail. PHYSICAL DEMANDS

The physical demands described here are representative of (but not all inclusive) of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally physically lift, move, and exert force of up to 25 pounds. Occasionally bend, kneel, crouch, crawl and other related physical positions.  WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may expect to work in typical office environment conditions except when visiting field locations. Field environments may vary based on project, manufacturing, or weather conditions.  The noise level in the work environment is usually moderate to loud.

 

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.  Equal Opportunity Employer/Veterans/Disabled

Notice to all prospective employees: There have been fraudulent postings and emails regarding job openings. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process-it is probably fraudulent.

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