Details **Open Date** 02/24/2025 **Requisition Number** PRN41196B **Job Title** IT Specialist **Working Title** Information Technology Systems Coordinator **Job Grade** E **FLSA Code** Computer Employee **Patient Sensitive Job Code?** No **Standard Hours per Week** 40 **Full Time or Part Time?** Full Time **Shift** Day **Work Schedule Summary** Monday to Friday (day). Occasionally work nights and weekends as needed to fulfill job responsibilities. **VP Area** President **Department** 00307 - Housing & Residential Educ **Location** Campus **City** Salt Lake City, UT **Type of Recruitment** External Posting **Pay Rate Range** $53,000-$60,000 **Close Date** 05/24/2025 **Priority Review Date (Note - Posting may close at any time)** **Job Summary** Design, develop, deploy, and maintain operating systems and operating system software. Install enhancements and perform updates to the hardware and software of existing systems, including middleware and application programs that run on the system. Evaluate performance and make modifications to enhance functionality. Debug problems with system software. Perform maintenance tasks to keep systems running smoothly. Write and update test procedures and programs. Requires basic skill set and proficiency. Conducts work assignments as directed. Closely supervised with little latitude for independent judgment. Comprehensive University Benefit Plan: * Immediate 14.2% University contribution to 401k retirement plan. * Health and dental insurance options available. * 50% tuition benefit after 6 months of employment. **Responsibilities** * Support the management of the department’s Housing Management Software (StarRez, Atrium) through application design and build-outs, report generation, SQL coding, meal plan management, integration with campus systems, and overall utilization. * Provide support for forms and processes within StarRez for processes such as room changes, billing, meal plan selection, and cancellations. * Test software prior to application launch dates. * Explore, recommend, and implement new modules and housing software solutions to improve the overall student experience, create efficiencies, and maximize departmental revenue. * Troubleshoot staff and user-facing issues within StarRez and Atrium by providing excellent customer service and problem solving. * Provide support to the occupancy team during peak application times in order to maximize occupancy. * Housing Report Development and Maintenance * Design and launch reports for colleagues and administrators to inform decision-making, occupancy knowledge, and business processes. * Develop advanced data visualizations and housing reports to provide live and timely data about housing occupancy and application conversions. * Develop dashboards within the housing management software to support housing partners and colleagues with their daily tasks (example: room changes, cancellations, LLC selection, etc) * Provide regular training and consultation to staff on how to best utilize the StarRez Housing Management Software to fulfill their roles and responsibilities. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. **Work Environment and Level of Frequency typically required** Nearly Continuously: Office environment. **Physical Requirements and Level of Frequency that may be required** Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead. **Minimum Qualifications** Requires a bachelor’s degree or equivalency or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty. **Preferred Qualifications:** * Bachelors degree in software engineering, business intelligence, computer science, data science, or related field. * Demonstrated skills in coding ( SQL ), process flow design, and ability to apply critical thinking skills in troubleshooting complex issues. * Demonstrated skills in building reports and using advanced visualization tools to display and interpret occupancy and departmental data. * Advanced skillset in using Excel and understanding formulas, pivot tables, and other tools for reporting and data management. * Ability to work with a variety of departmental areas to improve business processes and integrations. * Experience working with housing management software such as StarRez and Atrium. * Ability to communicate technical information in an easy to understand manner. **Preferences** **Type** Benefited Staff **Special Instructions Summary** **Additional Information** The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.