Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services is looking for a Infrastructure Technical Program Manager (TIPM) to support and deploy one of the world’s largest and most complex telecommunication networks for Amazon Dedicated Cloud (ADC) customers. The role is responsible for the execution of a strategic plan to improve the business processes and deployment of hyper-scaled cloud infrastructure - fiber networks, oversight of quality control systems, pre/post-inspections for design validation, driving vendor management, and stakeholder communication for delivery schedules and invoices forecasts. This opportunity is on the Fiber Deployment team that is within the Global Connectivity Infrastructure Development - GCID - organization, which is responsible for planning, developing, and acquiring the physical network solutions that drive Amazon’s internal infrastructure and connect our services to the world. Job expects travel up to 60% of the year for project-based inspections. Key job responsibilities Program management skills to monitor vendor delivery of physical infrastructure projects and delivering high quality fiber to make ready for circuit and data center turn-up. Technical skills of either fiber optic outside plant, process engineering, construction management, transport equipment, and quality control systems is required. • Reports to the ADC Fiber Deployment Manager, and updates regularly with the Fiber Deployment leadership through standardized reporting mechanisms • Interfaces directly with Amazon’s ADC organization and its government customers • Serve as a key member of the GCID - Fiber Deployment team helping to drive overall Network Infrastructure strategy for ADC circuits • Subject matter expert in telecom network turn-up. Has experience troubleshooting DWDM transmissions systems and the associated dark fiber • Understands high level IP routing and how MPLS works • Has knowledge of fiber testing standards and equipment, IOLM, OTDR, CD and PMD • Has an understanding of how fiber networks are constructed • Vendor management to deliver on time, measure progress, and rate through quality key performance indicators • Interface with key internal stakeholders (e.g. Networking, Data Center Engineering, Technical Project Managers, Data Center Management, Security, Business Development) to obtain their requirements and drive vendors to adhere to key business requirements • Develop a quality management program that tracks defects, mitigates risks, standardizes root cause analysis, and implements key performance measures to rate vendor success • Understand the technical fiber requirements of our engineering teams and ensure the completed project meets these requirements • Manage and track approved network plans with internal customers and stakeholders such as technical business developers, equipment vendors or construction vendors until the infrastructure is in service • Manage multiple competing cross-functional projects/programs simultaneously, some on a global scale • Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints • Physically audit completed construction work, review fiber test results and hand-off completed delivery to internal customers • Advanced English skills required to run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles through crisp writing A day in the life This role oversees deployment of ADC fiber infrastructure, and iterative procedural changes. The candidate drives the delivery of the network connectivity and never settles for the high level answer. The candidate with dive into the details to understand the true blockers and work to resolve them. This may include travel to the field, generation of weekly reports, and updating standards and specifications for a global deployment team. This position requires onsite visits to physical locations and is not a remote job. Physical inspections and learning the technical standards for outside and inside fiber plant is required. About the team The GCID Fiber Deployment team oversees the installation and quality of the AWS clouds' owned/leased conduit and fiber cable for terrestrial networks. Our mission is to deliver for our internal customers ahead of schedule, backed by a culture of deep technical acumen and can-do attitude. We are customer focused through our team approach to help each other deliver, incorporate radical evolution to simplify processes, and are attentive to detail to ensure a quality product. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - 3+ years of technical infrastructure management experience - Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software) - Experience with varying scenarios of infrastructure builds Preferred Qualifications - 3+ years experience deploying long haul fiber networks Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,400/year in our lowest geographic market up to $205,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.