_The Global Identity and access Management operations is a global organization within CISO with 900+ employees located across the globe. GIAM Ops manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. GIAM Ops works in partnership with Global Information Security to build appropriate security architecture in new apps and supports large business-driven technology projects related to information security issues._ **Job Purpose:** _Within GIAM Ops, this position will work in a team environment and fill the role of GIAM Sr Analyst_ **Job Background/context:** _Responsible for fulfilling Identity access management related requests in all banking applications and other systems, which have security module. Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and be a subject matter expert and work closely with other groups within the business and throughout Citi._ _Key Responsibilities:_ + _Provision user/Functional ID entitlements, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds_ + _Analyzing and finding the key areas for process improvement and also creating an action plan for the implementation of the same._ + _Assist higher management in maintaining operational service levels in line with the global GIAM OPS standards._ + _Escalations management- Ensure the escalations raised by clients are handled appropriately in a timely manner_ + _Conduct basic housekeeping tasks, such as inactivity maintenance. Perform manual entitlement review maintenance_ + _Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and drive at team level._ + _Implements already established security procedures within the framework of specific system assignments, focusing on the full scope of GIAM OPS Service Catalog requirements for simple thru complex, multi-tiered applications_ + _Understands Service Delivery Process Controls and under supervision, participate in annual review of Process Control documents associated with specific systems assigned_ + _Demonstrates basic understanding of Lean processes_ + _Understands the high-level principle behind Information Security concepts and policies; and applies / implements into day-to-day work_ + _Identifies potential compliance issues and raise to management attention_ + _Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity._ + _Proven use of discretion and judgment given the subject sensitivity of the work data_ + _Ability to manage multiple efforts and adjust priorities with evolving work efforts._ + _Adhere to the defined Risk and Control guidelines and perform the activity within the distinct guidelines._ **Development Value:** + _Training, both on the job training and presented training courses._ + _Increased Product knowledge._ + _Exposure to clients and other departments within Citi._ + _This is a great opportunity for a candidate looking to work in a controls environment._ + _The role will provide a high level of exposure to internal clients and enable the candidate to develop their client service skills. This is a necessary requirement for anyone hoping to progress into a more senior role within GIAM OPS.._ + _The position will also help the candidate to enhance their knowledge of the clients supported within GIAM OPS and their overall knowledge of the industry._ + _Hone the skills to work in a demanding, time sensitive and complex process_ **Day In Life Of (DILO) - GIAM OPS** Global ID Administration (GIAM OPS) operation is committed to providing best in class identity and access management services to the global Citi community, with distinguished operational excellence. We are dedicated to providing quality service and deliverables; and achieving stronger controls by following and adhering to information security laws, regulations, policies, and standards. We strive to standardize and optimize business processes with regard to risk reduction and expense management. Below are the services provided by GIAM OPS + _Application Access ID Creations, Modifications, Revocations and Terminations_ + _Password Resets_ + _Token Administration and Distribution_ + _Entitlement Review Support_ + _Functional ID Provisioning_ **Person Specification** **Person Specification** **Knowledge/Experience:** + _Should possess 5-6 years of work experience as an SME in an operational/processing environment. However, experience in_ **_Identity & Access management, Information Security, Risk and Control_** _domain would be an added advantage_ + _Experience in handling team escalation’s_ + _Experience in handling Internal/External clients. Ability to deal demanding client expectations._ + _Must be able to use experience to identify possible issues before they arise and also to be pro-active in resolving such issues._ + _Must have the ability to multi-task by taking on extra ad-hoc tasks without letting the day-to-day tasks suffer._ + _Ability to work independently within a team environment._ + _Hands on experience in using Microsoft Office Tools_ + _Minimum Bachelor's degree_ **Skills & Competencies:** + _Demonstrated high level of written and oral English communication/Interpersonal/negotiation skills to operate with Global Teams._ + _should be confident, Self-driven, organized, analytical/Problem solving Mindset, able to identify obstacles and find ways to overcome them_ + _An open and participatory style that encourages creativity, cooperation and sharing of information across different teams._ + _Flexibility and adaptability to a fast-paced working environment_ + _Should be flexible with work shifts and be ready to work in different shifts with short notice_ + _Ability to review & authorize process improvement ideas from the team and facilitate implementation._ + _Possess Good Presentation Skills_ + _Periodic review of Process and Control documents and its maintenance_ ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Infrastructure ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.