• Manages development and execution task-based assignments or projects in the order which received and/or based on criticality. • Collaborates with multiple departments for new infrastructure builds and troubleshooting infrastructure issues. • Communicates direction on designing and implementing new solutions. • Advises with managers status updates, issues and/or concerns. • Will assist in maintaining and updating documentation. • Administers onsite and remote assistance as needed. • Participates in planning, daily stand-ups, backlogs sessions. • Performs other duties and/or special projects as assigned. • Identifies areas of opportunity to improve our service offering.