Overview Infrastructure Engineer Carrollton, TX The Community Choice Financial® Family of Brands is currently seeking an Infrastructure Engineer. The Infrastructure Engineer is responsible for providing IT Engineering Services to our Cloud and Technology Solutions stack for the Information Technology department. You will assist to mature our Cloud Technology Program and support activities related to development and maintenance of policies, standards, procedures, and controls. Using your infrastructure governance and technologies experience, you will collaborate with the broader Information Technology team and other departments within the Company to advance program maturity. Essential Responsibilities Serve as a technical expert and first point of escalation for daily operational and engineering activities. Diagnose and troubleshoot performance issues across Windows/MacOS and Cloud based architectures. Diagnose and troubleshoot issues across multiple network devices, wireless access points and firewalls. Deploy, manage, and support 3rd party SAAS applications such as Microsoft Office 365 (Exchange Online, OneDrive, SharePoint Online, Microsoft Teams). Provide end to end technical support for onboarding and offboarding employees within the organization. Manage users, groups, and computer objects within on-premises and Cloud based Active Directory Services. Demonstrate proficiency with Identity and Access management within Azure Active Directory Services. Ensure IT system security baselines are met, and security improvements are implemented across the infrastructure. Coordinate enterprise infrastructure hardware and software installation and upgrades. Participate in system architecture studies of new and existing IT systems to permit development of integrated corporate, distributed, and client server business systems. Maintain a full-time work schedule with regular, in-person attendance during normal business hours, at a minimum, 40 hours per week. Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard. Minimum Qualifications 5-7 years of relevant experience Experience with Palo Alto Firewalls, Panorama, Meraki Switches, Cisco equipment Proficient with Cloud Based Networking Technologies (VPC, NAT Gateways, Transit Gateways) Experience with Amazon AWS, Microsoft Azure, DHCP/DNS, Windows Server Extensive experience with infrastructure identity governance technologies such as Mobile Device Management (MDM), Multifactor Authentication (MFA), Single-Sign-On (SSO) Solid technical experience designing and troubleshooting issues pertaining to areas of local and wide area networking, security, e-mail, network circuit and communication technologies Broad understanding of infrastructure hardware and software systems including network, compute, storage, and security for traditional data center as well as cloud technologies such as Microsoft Azure and AWS Experience in identifying, escalating cyber security threats, and working with modern endpoint protection systems Hight Level Proficiency in BGP, OSPF, GRE, IPsec and other routing protocols. Excellent teamwork, communication and presentation skills including the ability to clearly articulate technology strategy recommendations often to those without a technical background and acumen Palo Alto Experience - Required Cloud certifications are a plus Cisco Meraki Experience a Plus What We Offer Our Benefits Include* Flexible Paid Time Off A comprehensive new hire training program Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development Performance-based career advancement Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program Company-Sponsored Life and AD&D Insurance Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance Diverse Culture and Inclusive Environment A relaxed, business casual dress code that includes jeans and sneakers! *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. Our Workplace Awards and Recognition We are honored to be recognized as a Military Friendly Employer for 2022, 2023, and 2024, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023 and 2024. About Us The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our Customers, Team Members, and Communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® is the parent company to brands including Cash 1®, Check Into Cash®, CheckSmart®, Easy Money®, InstaLoan®, Rapid Cash® and Speedy Cash®, TitleBucks®, and TitleMax®. We are steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.