Our client, a leader in the utility industry, is seeking an Infrastructure Engineer Associate to join their team. As an Infrastructure Engineer Associate, you will be part of the IT Support Department, providing essential support to end-users. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to work both independently and collaboratively, which will align successfully in the organization. **Job Title:** Infrastructure Engineer Associate **Location:** Columbus, OH (Hybrid - Requires two (2) days per week on-site) **What's the Job?** + Provide timely and effective technical support to end-users via phone, email, and remote assistance. + Troubleshoot and resolve issues related to Cisco AnyConnect VPN, Trellix endpoint protection, Office 365, and Windows 11. + Create and maintain documentation on technical procedures and solutions. + Collaborate with other IT teams to ensure timely resolution of incidents and service requests. + Participate in the implementation of new systems and technologies to improve the overall IT infrastructure. **What's Needed?** + At least 3 years of direct end-user support experience. + Excellent communication and customer service skills. + Ability to work independently and as part of a team. + Proficiency in Microsoft Active Directory User Management, Microsoft In-Tune Admin Center, Microsoft SharePoint administration, Office 365, and Windows 11. + Experience with Trellix endpoint protection, Jira Service Management, and ServiceNow. **What's in it for me?** + Opportunity to work in a dynamic and collaborative environment. + Gain experience with cutting-edge technologies and systems. + Potential for career growth and development within the organization. + Engage in a hybrid work model that promotes work-life balance. + Be part of a diverse and inclusive team that values your contributions. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.