Position Title Infrastructure Engineer – II Regional Function/Group Digital and Technology Location Mumbai Shift Timing Regular Role Reports to D&T Manager – Global Infrastructure Services Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an agile@scale delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents. The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the "Work with Heart" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through the provided Link Purpose of the role The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the Global Digital Transformation initiative at General Mills in capacity of an IT Infrastructure Engineer. This role will report into D&T Manager – Global Infrastructure Services in India and functionally collaborate with TAM, Finance, Networks, Operations, O365, Vendors, Business and Support Functions. It is an Individual contributor role. In this role, you will advise lead, manage, and support all site Information Technology (IT) activities. KEY ACCOUNTABILITIES IT & AV Infrastructure- Building, supporting, and maintaining the corporate IT infrastructure. Managing Datacenter, Network equipment and services, overseeing physical office security systems and telephony services, and monitoring, patching, and upgrading infrastructure. The role involves diagnosing and resolving network issues by engaging necessary teams. Candidate should have proven experience in preparing BOQ and validating the requirement for IT Infrastructure with vendors and core teams as required to meet global standards. Candidates should have a solid understanding of data center infrastructure, including LAN/WAN administration, Server Platform services, Shared Drive Optimization and involves collaborating with other teams, managing vendor relationships, and ensuring infrastructure scalability and security. Should have previous experience in New Site Buildouts, DC Setup. Ensure high availability and disaster recovery planning. Familiarity with diagnostic and monitoring tools is essential. Strong technical acumen is required, with the ability to translate technical specifications into business-friendly concepts. Availability for on-call support and to perform any weekend upgrade or activities is also a key aspect. Familiar with Audio Video Support devices, must have previous experience in managing Video Conferencing Rooms from system installation until support, regular quality checks and testing carried out as part of health status of AV devices, provide necessary support for townhalls, meetings as required, been part of Upgrades, and support different AV technologies platform such as (Zoom, Teams, Webex) IT Operations: will mentor team of desktop engineers, focusing on L2 technical support and service delivery for end-user computing in the India office. This role requires a strong understanding of hardware issues related to laptops and desktops, alongside good understanding in Windows imaging, Autopilot, SCCM, and Intune. Familiar with MFP, Scanners and Copiers support. Monitor the SLA’s and KPI’s and work on Dashboard presentation for leadership meets as required. Vendor Engagement: Manage relationships with external vendors to ensure the effective delivery of IT services and support. Responsibilities include evaluating and selecting vendors, negotiating contracts and service level agreements (SLAs), and overseeing vendor performance to align with organizational goals. The role requires collaboration with internal teams to identify infrastructure needs and coordinate vendor activities for equipment provisioning, maintenance, and support. Strong communication and negotiation skills are essential for fostering productive partnerships and ensuring that vendor solutions meet technical and operational requirements. Good to have minimum experience in procurement and budgeting. The role also involves monitoring compliance with contractual obligations and managing any issues that arise during the engagement process. Problem management and Incident resolution– provides timely response to requests for support, consultancy, and issue resolution; taking ownership and escalating when required. Provision of business tools & knowledge – accountable for ensuring hardware lifecycles are adhered to in line with Digital &Technology recommendations. Provision of appropriate IT knowledge and guidance to users in the form of OPLs, onboarding and knowledge-transfer. Cyber Security - works closely with Compliance Teams to ensure correct processes are implemented across the site; escalate non-compliance. New Technology Support – collaborate with global Digital &Technology groups to evaluate new products/devices and implement new technologies as per global standards MINIMUM QUALIFICATIONS Min 8+ Years total experience in IT Infrastructure Support Differential work that has driven impact to the internal/external business Good understanding of Network (LAN/WAN) administration, Voice, ISP’s, OSP’s Great Partnerships with Vendors in terms of evaluation of Network, Computer Hardware, AV and other IT assets evaluation to stay updated with latest technology trends Good understanding of Audio Video Services, previous experience in managing Video conferencing is an addon Knowledge on Desktop Support, Hardware Troubleshooting, Infrastructure Services Advanced proficiency in systems and network troubleshooting, Project Dashboards Analytical skills to identify problems and deliver solutions Basic Proficiency in current desktop Imaging applications such as SCCM, Intune, Windows Familiarity with Agile methodologies PREFERRED QUALIFICATIONS Degree in Computer Science Good to have ITIL Framework Certification, Network Level Certification, Microsoft Windows Certification Ability to manage multiple priorities in a dynamic environment. Strong aptitude to learn and passion for problem solving. Excellent communication skills in coordinating with different stakeholders. Good understanding in IT Operations, IT and AV Infrastructure, Network, Voice Infrastructure