Job Description

As an Infrastructure Engineer at JPMorgan Chase, you will be an integral part of the Global Banking Production Engineering team, where you will play a crucial role in driving infrastructure and operational excellence. In this position, you will be a key contributor to a high-performing team, dedicated to delivering innovative solutions and maintaining the robust infrastructure that supports our global banking operations. Your expertise will be instrumental in shaping the future of technology at one of the world's largest and most influential financial institutions.

You will leverage your deep understanding of software, applications, and technical processes to enhance our DevOps and Site Reliability Engineering (SRE) practices. Your role will involve collaborating with cross-functional teams to design, implement, and optimize infrastructure solutions that meet the evolving needs of our business. By applying your knowledge and skills, you will help ensure the reliability, scalability, and efficiency of our systems, enabling us to deliver exceptional services to our clients worldwide.

Job responsibilities

Utilize technical expertise and problem-solving skills to facilitate and accelerate the adoption of strategic technical programs. Lead projects or workstreams focused on infrastructure engineering practices, including automation, capacity planning, resiliency, performance optimization, and security enhancements. Collaborate with internal service providers to develop solutions that reduce manual effort and support modern technology stacks. Develop innovative solutions for the design, development, and troubleshooting of moderately complex technical issues. Consider the impact on upstream and downstream data and systems, providing guidance on mitigation strategies. Contribute to a team culture that values diversity, equity, inclusion, and respect.

Required qualifications, capabilities, and skills

Formal training or certification in software and/or engineering disciplines, with over 5 years of practical experience. Extensive expertise in one or more areas of infrastructure engineering, such as hardware, networking, databases, storage, deployment practices, integration, automation, scaling, resilience, performance, or security assessments. In-depth knowledge of a specific infrastructure technology and proficiency in scripting languages (e.g., Python, Ansible, Terraform). Commitment to expanding technical and cross-functional knowledge beyond the product scope. Strong understanding of cloud infrastructure and multiple cloud technologies, with the ability to operate in and migrate across both public and private clouds. Proficient in multiple infrastructure technologies with the operational skills to identify and resolve complex technical issues. Capable of clearly articulating solutions to a technical audience. Experience in capacity management, resiliency, and business continuity planning and execution. Solid knowledge of tools such as Splunk, Prometheus, and Grafana.

Preferred qualifications, capabilities, and skills

Experience working in financial institutions, with a background in DevOps and Site Reliability Engineering. Proven ability to manage multiple service improvement programs and effectively prioritize workloads. Familiarity with multi-tiered application architecture and a successful track record in developing and implementing IT strategies and plans.