Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS237, M4, Band 8
• Manage the infrastructure operations teams utilizing documented methodologies and standards to accomplish goals within technical, cost and schedule constraints and with high quality. • Demonstrated experience in associated areas of responsibility, proven leadership of a diverse workforce spanning multiple locations and cloud, innovative thinker, and technical knowledge of equipment and systems.• Lead personnel in developing technical requirements, designing / developing technical solutions, planning technical implementations, conducting / managing testing, and planning maintenance of infrastructure equipment and services.• Develop and communicate strategies, goals, and objectives for maintenance, upgrade, refresh, and new installations of infrastructure equipment/systems both on-premises and in the cloud.• Track and report project status and/or health, plans, and schedules to both government and internal audiences.• Manage requirements and ensure commitments and changes are negotiated, and completed to the satisfaction of government stakeholders• Oversee and actively participate in Incident Management and Response.• Provide briefs to the client to suggest improvements in efficiency and cost reduction in operations and maintenance through process improvement• Develop and maintain Standard Operating Procedures (SOPs) and policy documents; ensure compliance to process by infrastructure group.• Actively participate in Program level meetings including Risk Review Boards, Change Management Boards, and Program Management Overview as well as ad-hoc meetings upon request.• Manage program risks and conditions, develop mitigation strategies, manage completion of tasks, and manage client expectations and satisfaction.• Exhibit strong attention to detail concerning resource management and availability when planning work.• Provide consulting and communications for the operations and maintenance support to all levels of government clients and to the Maximus Program Manager.• Apply and champion Maximus Solution Delivery, Project Management, Configuration Management and Quality Assurance SOPs and best practices• Coach, mentor, motivate and supervise team members, and influence them to take positive action and be accountable for their assigned tasks.• Serve as Functional Manager and provide strong leadership to direct reports in support of their performance reviews, timecard approvals, and career development within Maximus. Must ensure team’s adherence to procedures, processes, and policies.• As a senior manager, suggest and advise the Maximus Program Manager on possible initiatives for improvements within the program.• Build, develop, and grow business relationships vital to the success of the program• Provide timely accurate analysis and reporting.
Minimum Requirements TCS237, M4, Band 8 • High School Diploma or equivalent (Technical Bachelor’s Degree in Computer Science, Information Technology is preferred).• 10+ years’ experience in enterprise IT management in the cloud and/or on-premises areas of desktop support, desktop engineering, helpdesk, data centers and networking.          • Experience in MS Azure Cloud is required.• Experience in transition to MS Azure cloud is a must.• Proven leadership capabilities either in a project or O&M setting is required.• Excellent interpersonal and communication skills - proven ability to interact effectively with others including individual contributors, management, client, and external vendors. • Ability to present information to various levels of the organization.• Ability to work in a team-oriented environment and independently organize work resources from current team or other teams to solve technical problems. • Must have demonstrated ability to lead others through change.• Excellent organizational skills.• Ability to work on multiple projects and/or assignments simultaneously.• Troubleshooting skills to lead/participate in major incident and problem management activities.• Manage teams to support department goals that align with current and future objectives and initiatives.• Experience in developing cloud operations governance policy is preferred.

Senior Manager Qualifications
• Excellent negotiation skills with the ability to find successful resolutions for complex issues, escalating those that require management involvement, when necessary.• Ability to work well in a fast-paced, structured environment with tight deadlines and changing priorities.• Work closely with management and the client to determine the maintenance and growth needs of the infrastructure group. Determine the rationale and methods for upgrading the IT infrastructure as required.• Monitor changing technology and deliver a technology update to management as required.• Participate in disaster recovery planning activities.• Detailed knowledge of change management processes.

Additional Required Technical Knowledge
• Working knowledge with networking technologies: SolarWinds, Cisco Prime, Cisco ISE, routers, switches, routing protocols, VPNs, VLANs, encryption technology, wireless technology, and networking protocols such as TCP/IP.• Working knowledge with data center technologies: Microsoft Server platforms, VMware, Virtual/physical servers, Linux, SAN technologies, security, and patch management.• Working knowledge of project management tools such as Jira and Microsoft Project.
US Citizenship required
Candidate will need to either possess an active Public Trust Clearance or be Public Trust Clearable. Selected candidate must also successfully pass the client clearance process.

#techjobs EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.