**Introduction** The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products. **Your role and responsibilities** Ops Leads are to lead a Sub-Group having (30-40) direct reports. Based on need of the App specialisation * Performs KTLO as well as other activities that are more complex and critical * 90% of time spent on supervision activities * Operations Excellence * Prepares Supervisory Checklist to see KTLO performance data, to identify areas for improvement and implementing corrective actions * Accountable for making sure that all KTLO activities are being delivered with quality and as scheduled. * Service Delivery Management * Manages & leads a Service Group to oversee and monitor completion of KTLO activities. Provides guidance, coaching, and mentoring to ensure team success * Manages Team Leads - Inspection of Work and resolving key issues for Team Leads to proceed with the tasks * Metrics & Reporting * Establishes and tracks key performance indicators (KPIs) to measure service operations performance, providing regular reporting and insights to management * Communication and Collaboration * Fosters open communication and collaboration within the Sub-Group and other Sub-Groups as well, to ensure seamless service delivery. * Training and Development * Identifies training needs and develops training programs to ensure team members have the skills and knowledge required to deliver high-quality service. * Innovation * Promotes an Innovative environment, encourages the generation of new ideas for improvement from team members **Required technical and professional expertise** 1. A recognized diploma / degree in IT or related discipline 2. At least 2 years of hands-on experience in software development and maintenance support 3. Possesses an excellent understanding of business requirements and IT strategies 4. General Understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to other systems. 5. Experience in implementing multiple websites/web applications on same platforms with interdependency of data and shared features will be advantageous. 6. Possess strong MS platform knowledge and skills. 7. Excellent knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage.