Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The role will have two key responsibilities. 

The primary responsibility is an interface between the Enterprise Problem Management Team and the TSS Service Delivery Team is to review complex incidents or repeating incident to define actions or perform a gap analysis to either minimize the impact of a repeat occurrence or to prevent future occurrences.  This process can include managing a small cross functional team in a focused, high intensity plan to implement the action steps in a short period of time. 

The secondary responsibility is to lead the needed efforts, in a cross-matrix team, assess and address the readiness of key applications for critical peak periods.  During these critical peak period, scalability, performance, resiliency, and stability of these key applications are the focus.

Required Qualifications

5+ years’ experience in a technical IT focused role2+ years’ experience in Application Design or 2 years in Application Architecture2+ years’ experience in Application Service Delivery (ITIL Framework)2+ years’ experience in a supervisory or leadership role1+ years’ experience with Azure or GCP1+ years’ experience current experience with Confluence and ServiceNow

Preferred Qualifications

Knowledge across all aspects of Technology; Application Development, Operational Support, Process Improvement.A self-driven passion and interest in current technology trendsStrong critical thinking skills.ITIL Certifications preferred.

Education

Bachelor’s degree or equivalent experience (High School Diploma and 4 years relevant experience)

Pay Range

The typical pay range for this role is:

$63,300.00 - $139,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 08/03/2024