About Us 

Initiative Health unlocks business growth for the world’s most ambitious Health brands. We believe in the power of media to reshape our industry and orchestrate a brand’s entire consumer experience, by balancing both what unites people and what makes them different.  

When brands unite people in culture, they build Fame, and when brands connect individuals to their unique journeys, they build customer Flow.  

Media responsibility is at the forefront of everything we do, whether it’s creating media plans that reflect the diversity of our communities, promote brand safety, and foster sustainability.  

Our agency celebrates diversity in an inclusive environment where all of our 6,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world.  

Department Overview

 

Role Description 

The Group Director, Client Advice and Management is a senior leadership role, managing across an
integrated team (Client Advice and Management, Strategy, Communications Design and
Partnerships). As a member of management, you exemplify our behaviors, drive quality work and
motivate your full integrated team by creating a positive and collaborative environment. You work in
partnership and collaboration with the discipline leads and across the SBUs, to ensure
comprehensive, business-appropriate solutions for clients.
You are the day-to-day leader and driver for the client and the internal team. Your daily insights will
keep your MD – and your full Initiative team - ahead of the game, with your category expertise, status
updates and proactive guidance. You are the authority on the client business to the agency and an
authority on Initiative and the SBUs to the clients. You translate the clients’ challenges and
opportunities, both internally and externally, and lead the development of solutions that achieve the
goals. The Group Director manages the profitability of your group of accounts and has strong
commercial acumen skills.

Key Responsibilities

Client
• Day to day client leader and advisor
• Actively lead the team to deliver brilliant work and flawless execution, ensuring positive
client satisfaction scores
• Leadership and authoring of all client proposals, recommendations and points of view
• Ensure all client reporting, budget management, authorization and billing needs are met in a
timely and accurate fashion
• Responsible for ensuring a positive relationship between clients and Strategy, Design,
Partnerships and SBU leads on your group of accounts
• Astute listener and learning to drive the right solutions
• Agitator / driver to push clients to innovate rather than stagnate
• Ready to professionally push back where necessary to effectively manage client expectations,
agency resources and deadlines
• Deepen relationships and craft collaborative partnership with clients’ partners agencies
• Contribute to client QBR meetings
Internal
• Participate in all client briefings, clearly articulate client needs and objectives to the
integrated Strategy, Communications Design and Partnership leads
• Apply a client lens to all areas of Initiative product, ensuring solutions developed are
business- appropriate and meet agreed-upon KPIs
• Regularly educate your team and Initiative leadership on your clients’ business,
culture and industry
• Involve leadership in key client engagements
• Partner with discipline leaders to stay informed and aware of new developments
internally and externally

• Promote an open working environment where opinions, views and ideas can be shared
• Develop your client advice and management team through performance management and giving
consistent feedback
• Partner with the discipline leaders (e.g., Strategy, Communications Design, Partnerships, Analytics)
and Leadership, to provide team members with well-rounded performance goals, evaluations and
career paths
Commercial
• Ensure over delivery of all agreed-upon performance KPI’s
• Actively track and manage team staffing and resource allocation
• Regularly update Leadership on utilization, profitability, fees, and scope of work
compliance
• Seek out opportunities to grow existing business and drive organic growth across group of
accounts, through Initiative’s services as well as those of Mediabrands’ and IPG partner
agencies
• Ensure all annual financial goals / targets are met across Initiative and Mediabands SBU’s
New Business
• Participate in new business when required – either on prospective clients or organically from
your own group of clients

Desired Skills & Experience

• Bachelor degree in related field or equivalent work experience
• Proven ability to develop and maintain strong professional relationships with clients, colleagues
and vendors
• Extensive experience in Marketing and/or Advertising and Media
• Experience in leading, managing and developing a multi-dimensional staff
• Ability to drive projects from conception to completion; project management experience
• Background in consulting, marketing, advertising or integrated communications
• Strong leader, presenter and packager of opportunities
• Strong commercial acumen

Employee Transparency 

At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are equal-opportunity employers committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law. 

Please reach out to our Talent Inclusion Specialist Jess at [email protected] if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application. 

The Perks 

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:

Flexi–leave, with 25 days annual leave to be taken as minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year  Free breakfast and free lunch Early finish Fridays Core Hours (Mon-Thurs, flexible start/finish times) Retail discounts Electric vehicle salary sacrifice car scheme  Wellbeing programme, including Headspace & flu jabs  Interest free season ticket loan Paid time off for Volunteering Group Income Protection Life Assurance Private Medical Insurance or Health Cash Plan (dependent on level) Group Personal Pension Plan with matched contributions from 3-6% Generous Parental Leave & Pay Independent mortgage advice Financial education Employee Assistance Programme Free eye tests Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!