Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for Senior Lead Analyst - Product Support to join our ever-evolving Worldpay Total team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.

Worldpay Total – Worldpay total is payment gateway and offer the multiple payment method to their customers to accept the payments. It is supporting the wider retail customers in UK region.

What you’ll own

Excellent analytical and problem resolution skills.Investigate and analyse incidents/problems reported by support groups.Build and develop and plan fixes based on severity, prioritise investigation and communication to stake holders. Ensuring that the code follows the industry standard specification and secured.Able to support other team members on critical fixes.Documenting/validating Code and QA requirements, also ensuring the code is scalable and performable.Able to perform unit test and prepare a test report.Coordinating with Network, Development and Infra teams.Support SLA management and incident Queue monitoring.

Where you’ll own it

You’ll own it in our modern Indore hub. With hubs in the heart of city centres and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.

What you bring

Technical skill - Java, Design pattern, Web services, Spring framework, Maven, GitHub, Jboss, Tomcat, Shell Script, Oracle, AWS Cloud

Role Specific Requirement -

Support SLA management and incident Queue monitoring Investigate and analyze incidents/problems reported by support groups Build and develop and plan fixes based on severity, prioritize investigation and communication to stake holders. Ensuring that the code follows the industry standard specification and secured.Able to support other team members on critical fixes.Documenting/validating Code and QA requirements, also ensuring the code is scalable and performable.Able to perform unit test and prepare a test reportCoordinating with Network, Development and Infra teams.

Desirable/Nice to have – Angular, Ansible, Jenkins, Docker Kubernetes, OWASP

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

A competitive salary and benefits.Time to support charities and give back to your community.Parental leave policy.Global recognition platform.Virgin Pulse access.Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass