Using sales skills, customer service, and product expertise, the Inside Account Executive (IAE) will
influence customers and optimize business outcomes. The IAE contacts prospective and existing
customers whose interest in Concentra is identified through their digital behavior on the Concentra
website, engagement with our centers or through other company-defined lead channels. The IAE
contacts these customers to maximize their utilization of Concentra products and services. The IAE's
customer interactions will include following the Concentra Best-in-Class sales process to telephonically
provide solutions, value, and product rates to customers. In this role, the IAE leverages customer
knowledge and utilizes a creative approach to identify sales opportunities for continued customer growth and retention.
Essential Duties and Responsibilities
• Telephonic and/or digital outreach to prospective customer leads that are generated through
digital customer interactions and Concentra website activity or engagement with our centers
• Telephonic and/or digital outreach to existing customer leads that are generated through analysis
of existing customers’ utilization of Concentra’s services
• Telephonic and/or digital outreach to other prospective customer leads as identified by analysis
• Maintain strong knowledge of Concentra’s products and services, and leverages this knowledge
through the selling and transaction completion processes
• Use Concentra’s Best-in-Class value proposition to telephonically sell occupational health
solutions to customers
• Leverage industry knowledge to identify opportunities to maximize the customer’s use of
Concentra’s products and services
• Partner with the colleagues at Concentra’s medical centers nationwide to ensure successful
delivery of service to customers
• Engage in frequent telephonic follow up to previously sold customers to ensure continued
satisfaction and utilization of Concentra’s services
• Ensure the successful set up of accounts within Concentra’s customer database in a way that
results in accurate service delivery and smooth customer experiences
• Identify growth opportunities per customer assigned by analyzing usage patterns and services
within a historic time period
• Create close and implementation plans that shorten the sales cycle and increases market share
by customer
• Perform account research, which includes engaging center, area, and regional leadership teams
• Strategically align Concentra services/channels to realize incremental growth
• Maintain accurate records of all sales and prospecting activities including sales calls,
appointments, closed sales, and follow-up activity within assigned territory through the use of a
Customer Relationship Management (CRM) tool
This job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Major:
Degree must be from an accredited college or university.
Education Details:
• Bachelor’s Degree in Business Administration, Marketing or related field
Certifications and/or Licenses:
Experience in lieu of required education is acceptable: Yes
Continuing education is required to maintain license and to perform job: No
Job-Related Experience
Customarily has at least the following experience: 1 year
• Customarily has at least one year of sales related experience
• Experience with solution and value-based selling
• Experience with Customer Relationship Management (CRM) tool
Employee Benefits
401(k) Retirement Plan with Employer MatchMedical, Vision, Prescription, Telehealth, & Dental PlansLife & Disability InsurancePaid Time OffColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee DiscountsWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.
*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*
Concentra is an Equal Opportunity Employer, including disability/veterans
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