Overview Job Title: Account Manager, Inside Sales Location: Alpharetta, GA Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,500 employees, 60 different products and a global client base, there’s no better time to advance your career at Aptean. Are you ready for what’s next, now? We are! We’re developing best-in-class solutions and delivering incredible results, giving our Sales teams no shortage of case studies, press releases and new product developments to share with prospects. For ambitious Sales professionals, this is the place to accelerate your career development. About the role The Inside Sales Account Manager works as part of a high energy, dynamic team to drive winbacks, cross-sells and SaaS conversions by penetrating installed accounts. This position requires the ability to engage, build rapport and close business with senior level executives and decision makers, using the phone as the primary mode of communication. Responsibilities/Duties: Manage relationships with assigned customers, ensuring good communication and high customer retention. Drive revenue through consistent achievement of individual and team quotas. Use telephone & other IT tools to remotely interface with customers. Build a steady pipeline of new opportunities and close additional business. Gain access to decision makers & perform a comprehensive needs analysis. Deliver a consistent and clear proposition message on Aptean’s products and services to increase customer’s level of interest. Manage a revenue and bookings quota and participate in frequent forecast reviews of assigned territory. Operate according to Aptean Account Management processes, including: Creation and use of Account Plans Creation and on-going maintenance of portfolio segmentation for each product line Designation of ‘At Risk’ customers and leading the internal and external efforts to retain those customers Attainment of quarterly Maintenance Renewal targets Maintain rolling twelve-month forecast in Aptean’s sales forecasting tool Handle client inquiries concerning Aptean’s products, feature sets, functionality, and pricing. Provide online product demonstrations. Build and maintain product and industry knowledge. Attend scheduled training sessions on new products, services, pricing, procedures, etc. About you To be successful here, you’ll need ambition, initiative, and tenacity. This role typically requires 1-2 years’ experience working with B2B software solutions and a bachelor’s degree in a related field. Knowledge, Skills, and Abilities: Self-motivated, high energy, dynamic inside sales and online presence Ability to drive sales, negotiate agreements, manage customers and handle objections. Experience in outbound lead generation/business development Must be motivated and goal oriented with the ability to maintain a high level of collaboration across geographically diverse teams. Must have enthusiasm, excellent speaking voice and proven telephone skills. Mature and confident team player with the ability to work under pressure. Experience with CRM solution, preferably Salesforce Excellent organizational and follow up skills, problem solving and analytical skills. Possesses a high degree of honesty, integrity, and ability to maintain confidentiality. Good decision-making ability and negotiation skills Working knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today. Learn from our differences. Celebrate our diversity. Grow and succeed together. Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy