By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

 

JOB PURPOSE: The Inside Sales Consultant will be responsible for qualifying potential customer leads through a comprehensive screening process and facilitating a smooth handoff to the local team to schedule an evaluation by an Assistive Technology Professional. By providing expert guidance and exceptional service, the Inside Sales Consultant ensures a positive customer experience while driving growth and enhancing the lives of people with disabilities.    KEY RESPONSIBILITIES: Perform over-the-phone consultation appointments with potential customers. Conduct comprehensive client screenings to identify complex rehab equipment needs and educate customers on qualifications for obtaining a mobility device through insurance. Provide accurate and detailed information about product features, benefits, and options to help customers make informed decisions.  Collaborate with the sales and customer service teams to ensure smooth handoff for scheduling and evaluation with an Assistive Technology Professional. Maintain an in-depth knowledge of our product offerings, including different types of mobility products, features, and accessories. Cross sell through Numotion adjacency businesses to drive retail and med supply referrals. Maintain and update Salesforce customer relationship management (CRM) system with detailed and accurate records of all interactions.  Stay up to date on industry trends and the competitive landscape to better serve customer needs. Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.   Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.  Provide excellent customer service for all internal and external customers of the operations at all times.   Provide solutions for customer concerns and continually focus on customer service as our top priority. Perform above responsibilities with independent discretion and judgment. The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position.  The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management. REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE: Bachelor’s degree in a related field or an equivalent combination of education and directly relevant experience will be considered.  Minimum of 2 years of experience in complex rehab technology or related field Comprehensive understanding of complex rehab technology  PREFERRED COMPETENCIES AND QUALIFICATIONS: RESNA Assistive Technology Professional (ATP) certification  Ability to build rapport with customers and provide a consultative sales approach Results-oriented and self-directed with excellent organizational and time-management skills. Excellent problem-solving and critical thinking abilities. Self-motivated and able to thrive in a results-driven environment. Ability to develop and execute multiple business priorities and approaches to meet objectives.  Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.  Superior communication skills, both written and verbal, to effectively address all levels within the organization.   Knowledge of MS Word, Excel, PowerPoint, and Outlook PHYSICAL WORK REQUIREMENTS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent use of hands, wrists, fingers associate with computer equipment. Prolonged periods of time working at a desk and/or on a computer. Occasionally move and reach with arms and hands. Ability to communicate effectively. Ability to work overtime as needed.

 

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.