Input, updates, and maintains sales orders, invoices, customer records and bill-back data within the Company database · Maintains high levels of customer satisfaction by providing excellent service and building rapport · Answers customer questions about product features, product benefits, and procedures · Supports Division trade shows event production and execution · Reports any inventory or service issues to appropriate account manager immediately · Collaborates with the sales staff to monitor active purchase orders and ensure that orders are completed on time · Assists salespersons with collection of payment in a timely manner · Updates and prepare all monthly sales materials/reports as defined by the Division · Scribes department meetings and distribute meeting minutes to the team