Prospecting (75% of Job)
Identify existing customers to register through the use of reports and tools
o Engage customers in a systematic manner through phone calls and emails with the goal of registering every customer by promoting customer benefits
o Support customers in the onboarding process as well as providing support in navigating the Portal after registration
o Provide qualified leads to sales teams that may result from interaction with customers
o Update customer contact information in CRM to ensure accuracy
o Keep detailed records for customers contacted, registered, not registered, and notes from interactions

Processing registration requests
Follow up on all leads or requests from internal customers to register customers
o Follow up can include phone calls with customers and walking them through the registration process, as well as providing support in navigating the Portal after registration
o Provide qualified leads to sales teams that may result from interaction with customers
o Keep detailed records for customers contacted, registered, not registered, and notes from interactions

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