Transforming the Future with Convergence of Simulation and Data

Inside Sales & Customer Success Associate I

Job Summary:

Our client in Troy, MI is looking for an Inside Sales & Customer Success Associate I. This is a contract position.

What You Will Do:

We seek an enthusiastic, organized, and hard-working Inside Sales and Customer Success Associate - Contract to join our growing online customer-facing team.  This is an exciting opportunity to join a startup company and shape its future.  As a member of the team, you will act as the authentic voice of Our Client and the very front-line of the sales organization and work closely under the guidance of your Lead to achieve shared goals.  You will develop relationships with our prospective clients through an educational and consultative approach via all forms of communication, paying close attention to detail, and earning the client’s trust and business.  You will take direction from your Lead and demonstrate a desire to level-up your abilities under the team’s guidance.  The ideal candidate will carry with them a deep sense of responsibility for each individual’s experience with a focus on responsiveness, transparency, and following through on commitments.  Communication skills, both written and verbal, are of utmost importance.  A high level of self-awareness and a strong natural curiosity to learn would help set the great apart from the good. 

What you get to do:

Build Relationships: Provide genuine and excellent verbal and written customer service through all mediums of communication.Delight through Simplicity: Champion the customer experience through simple, timely communication, operating through a client-centric lens on all tasksIlluminate and Guide: Engage with clients with curiosity, seeking to understand the ‘why’ behind their questions as well as providing the relevant information and resources to guide them to the best decision for their lifestyle.Support and Follow Up: Assist clients in all stages of the discovery and purchase process, guiding clients to order placement through to delivery, maintaining excitement with value-adding outbound communication.Act and Learn: Demonstrate an entrepreneurial spirit by proactively working to resolve client concerns with various internal teams and sharing this learning with those around you.Create Regulars: Maintain a clean, concise, and singular customer record on our CRM, ensuring that your team members can pick up right where the last left off, building trust and demonstrating commitment to creating a significantly different, and better, client experience.Build a Community: Use excellent organization and time management skills to maintain a clean pipeline of clients while achieving both individual and team goals. Create owners that evangelize the brand.

What You Will Need:

Basics:

Bachelor’s or Associate’s degree is preferred, but not required given relevant and commensurate professional experience.Required: 3+ years of proven experience in Sales or Customer Service roles, ideally with electric vehicles, their ownership, and electric vehicle charging.Required: Passionate to work for a disruptor in the automotive industry, particularly with EVs.Exceptional communication and listening skills with an ability to fluidly discuss both technical and generic topics in plain language.Fearlessness and initiative, extremely hardworking, does the right thing when no one is looking.Transparency, integrity, and honesty, you are not afraid to admit when you are wrong.Driven to achieve excellence in every aspect of your role, ‘pretty good’ does not cut it.Ability to work independently with modest supervision and in a team environment.Experience with automobile transactions is a plus, including financing, registration, and trade-ins.Resilience – a curious, fast learner who takes ownership of their role.Ambiguity – comfortable with making decisions without full information, learning quickly, and adjusting.  An understanding that you will be a part of creating processes and procedures, not following them. 

How You Will Be Successful:

Envision the FutureCommunicate Honestly and BroadlySeek Technology and Business “First”Embrace Diversity and Take Risks

What We Offer:

Competitive SalaryComprehensive Benefit Package401(k) with matching contributionsPaid Time OffEmployee DiscountsFree training on all Altair products

Why Work with Us:

Altair is a global technology company providing software and cloud solutions in the area of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.

Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.

For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit

Ready to go? #ONLYFORWARD   

At our core we are explorers; adventures; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.

Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair’s history demonstrations a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.

 

Share