Overview: To provide customer support by responding to inquiries, requests for quotes, answering questions on common product lines, provide updates on existing and escalated orders, process payment and coordinate with Outside Sales team.

 

Essential Responsibilities:  

Partner with assigned customer base to provide pricing, availability, and updates on order status.Respond to overflow customer inquiries regarding common product lines, current orders, order escalation, and part availability.Enter component and sub-assemblies for sales and quotes.Administrative support including correspondence of email, fax, and providing return authorizations.Maintain a minimum profit margin.Complete component pricing and availability inquiries.Assist inside sales II, III and outside sales team for research work, small projects and pricing.Partner with Outside sales team to coordinate customer service needs for dedicated customer base.Other duties as assigned.

 

Minimum Qualifications:  

High School Diploma or GED.5 years of relevant work experience, 2 years FORCE America Assembly experience, 1 year of experience in a customer facing role preferred.Strong mechanical aptitude.
Strong communication skills, written and verbal, most often over the phone.Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer.
Detail oriented and the ability to exhibit patience.Experience with Shortel and MS applications, Outlook, Excel, Word, and FORCE America ERP.