Job Description:

Cambria is seeking a candidate that can effectively build strong relationships with both external and internal customers, while exhibiting excellent customer service. The Inside Sales Lead will be responsible for interacting with Cambria’s Business Partners via phone from our local Distribution Center to provide white glove service.  This role will engage and partner daily with Cambria Market Representatives, Business Partners, Distribution Center Leadership and Staff to accurately process and schedule slab orders.

Collaborate cross functionally with others in the company 

Collaborate with the local DC Manager to align on routes, material availability and estimate arrival of product from our Cambria Manufacturing Facility

Partner, communicate and collaborate with the Distribution Center Manager on initiatives

Collaborate with the Showroom Manager to schedule slab viewings and leverage their expertise to help close the sale

Communicate order holds with the Corporate Finance Team

Provide excellent service and support to  Business Partners via phone and email from our local Distribution Center

Answer all inbound calls while portraying excellent customer service

Schedule, enter and follow up on customer orders,   regarding the delivery or allocations for will call dates and/or changes

Educate, assist, and provide customer service to Business Partners to help increase their use of the Cambria online ordering portal

Provide accurate information to Business Partners by answering questions as it relates to pricing, inventory and any other requests

Offer alternative options if the requested design is not available

Partner with District Manager on initiatives and assist with other administrative duties as assigned such as purchase orders and collaboration with Sales Operations

Utilize systems to document 

Utilize Cambria’s online ordering portal to identify product availability and leverage Cambria internal tools to train Business Partners

Ensure Salesforce entry is entered in an accurate and timely manner that includes Business Partner’s needs and follow up items

Assign and collaborate with field Sales Representatives on action items that relate to their markets and Business Partners

Maintain Open Orders Summary to help manage orders and provide customer information

Requirements:

Ability to learn Cambria’s business and effectively communicate the strengths to customers

Excellent customer service skills with the ability to build relationships quickly

Ability to multitask and prioritize workload in a fast-paced environment

Excellent attention to detail and practiced accuracy

Strong organizational skills with the ability to work autonomously

Resilient integrity, strong work ethic, and portrays an entrepreneurial spirit

Excellent interpersonal, verbal and written communication skills with the ability to communicate cross functionally

Must be able to work overtime as needed

Minimum Requirements:

Education: High school diploma required. Associate’s degree preferred

Experience: Minimum of 3  years of previous customer service and/or inside sales

Systems: Proficient in Google Suites, Oracle, Microsoft Suites. Tableau and Salesforce or similar CRM software is a plus but not required.

Additional Requirements:

Managerial Requirements: N/A

Travel Requirements: N/A

Physical Requirements: Must be able to lift up to 40 pounds to move Cambria Samples and Marketing materials.

The US base hourly range for this position is $20-$29. Our hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position across all US locations. Within the range, individual pay is determined by several factors, including work location, job-related experience, and relevant education or training.

Cambria offers a competitive benefits package that encompasses Health, Dental and Vision Benefits, Basic Life, Dependent Life, AD&D, Long Term Disability, Employee & Family Assistance Program (EFAP), Vacation, Holidays, Registered Retirement Savings Plan, discretionary Deferred Profit Sharing Plan, Employee Referral Program, Tuition Reimbursement, Counselling Services and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

CambriaCares is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products—and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls. With a focus on three areas—philanthropy, our people, and the planet—we’re doing just that.

For additional company information, please visit www.CambriaUSA.com

Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.