Job Title: BDR Manager 

Department: Sales 

Location: Remote / Flexible 

 

Overview: 

The Business Development Manager at ServiceChannel plays a pivotal role in shaping the future of our sales development team. This mid-level management position is crucial for leading a growing team of BDRs to drive revenue growth and achieve sales targets. The BDR Manager will develop and execute outbound sales strategies while expanding the team. If you're passionate about technology, leadership, and scaling high-performing teams, this role offers the opportunity for rapid professional and personal growth.

 

Key Responsibilities:

 

- Team Leadership: Lead, mentor, and motivate a team of BDRs[AC1]  ensuring they meet and exceed sales targets. Provide ongoing coaching through one-on-one meetings, performance reviews, and skill development sessions.

- Performance Management: Set and monitor BDR performance metrics, including calls, emails, meetings booked, and lead generation. Use data-driven analysis to identify areas of improvement and optimize team performance.

- Strategy Development: Work closely with the Head of Sales Enablement and Sales Leaders to refine outbound sales strategies, ensuring alignment with the company’s broader goals. Lead efforts to develop scripts, messaging, and outreach tactics tailored to our target verticals.

- Training and Development: Oversee the onboarding of new BDRs, delivering training on product knowledge, sales techniques, and effective use of sales tools like HubSpot and Clay. Continuously assess and enhance the team's skills to maintain competitiveness.

- Process Execution: Ensure adherence to sales processes, optimizing workflows, and improving the efficiency of CRM and sales engagement tools. Facilitate smooth handoffs between BDRs and Account Executives for seamless progression through the sales funnel.

- Collaboration: Partner with cross-functional teams, including marketing and operations, to align on lead generation strategies and refine outreach tactics based on market and industry trends.

- Technology Expertise: Be the technical go-to leader, leveraging advanced sales tools to drive performance, including being a Certified Clay Expert[AC2] .

 

Key Skills & Qualifications:

 

- Experience: Minimum of 12 months of B2B Enterprise SaaS sales experience, preferably in a technical product or AI-driven environment. 

- Leadership: Proven track record in scaling and managing an BDR team 

- Technology Proficiency: Must be a Certified Clay Expert with deep experience using tools like ZoomInfo, Sales Navigator or similar sales prospecting platforms. 

- Sales Process Expertise: Ability to craft and maintain sales cadences that drive consistent success across the team. 

- Data-Driven Mindset: Strong analytical skills with a focus on using data to monitor performance and optimize team efficiency. 

- Growth Mindset: Passionate about achieving ambitious goals and fostering a culture of continuous improvement and excellence within the team. 

- Adaptability: Thrive in a fast-paced, collaborative work environment, with the ability to juggle multiple priorities and meet tight deadlines.

 

Why Join Us? 

ServiceChannel offers a dynamic work environment where you’ll have the chance to lead, grow, and develop in a fast-paced, ambitious team. With our focus on innovation and technology, this role provides a unique opportunity to make a significant impact on our sales development efforts and drive success at scale.

 

About ServiceChannel

 

ServiceChannel helps many of your favorite brands manage their brick-and-mortar facilities. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education, and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton, and Chipotle, among 500 other brands in over 70+ countries, rely on ServiceChannel to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by innovating within data analytics, IOT, and machine learning through our market-leading software and services.

 

In 2021, ServiceChannel joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer, and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise, and employee development resources. We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. 

 [AC1]We have shifted to calling them BDR we may want to update that across this JD.

 [AC2]This may be an overstretch for a SDR Manager

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.