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Providing exemplary customer service to the Hispana Community, as the primary customer contact sells at need cemetery property and products as well as pre-need funeral and cemetery arrangements. Generates Revenue selling customized special goods to walk-in and warm leads directly to the customer. Ability to work in death industry and exhibit compassion.

JOB RESPONSIBILITIES

Connects with families through listening, honest communication, and genuine concern developing an understanding of each family’s unique needs, culture, and concerns.  Presents electronic presentations to customers, explaining services, products, and property options.  Drives company vehicles to show customers available cemetery plots or columbarium niches.  Discusses options with customer answering their questions to assist with making selections.  Enters selections into an electronic contract.  Obtains supporting documents to verify customer authorization.  Review electronic contract selections with customers and obtain signatures.   Obtain life insurance policy, and payment, or discuss payment options.As the family’s primary contact, follow up with the family as arrangements progress, address issues or changes, and resolve the family’s concerns.  Collaborates with funeral and cemetery teams to provide seamless, high-quality service.  Takes initiative to resolve customer concerns, discusses concerns and options with team members or management, obtains authorizations, and follows up with customers in person, by phone, and/or by email. Greets and escorts immediate family.  Attends visitations, services, and receptions to answer guest questions or address and resolve issues.   Softly obtains warm leads from attending family and guests who express an interest in pre-need arrangements. Review warm leads for potential customers, approximately 25% of the workweek.  Places outgoing calls to warm leads establishes initial contact, listens to needs, and schedules a formal appointment.  Provides prospective customers with industry marketing materials.   At least twenty-four hours before the appointment, confirm the appointment; reschedule as needed.  Prepares for appointments based on customers' previously disclosed needs.Maintains leads in the SalesForce.com database.  Monitors progress to achieve a 4 to 1 close rate.   Utilizes online training tools to gain knowledge and skills as well as rehearse presentations for continual improvement.Learning to apply knowledge and skills to the business environment.  Works under the guidance with work peer review for accuracy, quality, and coaching.  Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance.  Exhibits accountability for behaviors.  Ensures compliance with local, state, and federal regulations.Takes the initiative to discuss assignments, expectations, priorities, and deadlines as well as seek guidance and coaching from the manager. Adjusts effectively to work within new work structures, processes, requirements, or cultures.  

MINIMUM Requirements

Education  

High School Diploma or GED     College coursework at the sophomore level is preferred.  Instead of college courses, an additional two years of directly related work experience in business administration, sales, or marketing may be considered.           

Licenses

Current state-issued driver’s license with an acceptable driving record to drive company-owned vehiclesLife Insurance License as required by state regulatory board

Experience

At least 1 year of customer service or direct sales work experience

Knowledge, Skills, and Abilities

Bilingual in Spanish and EnglishComputer skillsProfessional verbal communication skillsWillingness to work in the death industryMust have a positive attitude, a drive to continually advance your understanding of the industry and business, and be highly self-motivatedAbility to build professional and trusting business relations Cognitive ability including reasoning, planning, identifying problems, comprehending ideas, learning quickly, learning from experience, and appropriately applying learning to new situations.Process and results-oriented, motivated to keep projects moving ahead by identifying obstacles to managementAbility to comply with company policies including but not limited to punctuality/attendance, workplace safety, and projecting a favorable image of the companyAvailable to work nights, weekends, and overtimeMust be able to pass the Company’s internal presentation certification within thirty days of employment

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Postal Code: 85706

Category (Portal Searching): Sales

Job Location: US-AZ - Tucson