Job Responsibilities:

Establishes customer contact by initiating follow up outbound calls and receiving inbound return calls Promotes CPAP product and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary Resolves customer concerns by providing appropriate information regarding products and services Records customer information and maintains database by obtaining, entering, and verifying required data Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards Facilitates sales process by communicating/sharing information with appropriate internal and external contacts Completes and ensures accurate validation of insurance benefits Provides customer follow-up as required Contributes to departmental objectives by accomplishing required contact and sales results, and ability to track and report progress of sales results