Job Summary

As an Inside Sales Representative (ISR), you are responsible for generating and increasing sales through inbound and outbound sales calls, while handling inbound customer calls with professionalism, skill and expediency.

This position is in-person, Monday through Friday, 8AM-5PM, in Ocala, FL.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Administrative

Ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc

Maintain accurate customer and territory records; document all customer interactions and potential sales opportunities

Gain understanding of and adhere to Accounts Receivables policies and practices

Run sales reports for all sales activity.

Monitor scheduled shipment dates to ensure timely delivery

Verify price and terms in accordance with standard procedures and customer profitability profiles

Multitask and work within multiple computer systems and communication platforms simultaneously

Customer Relations

Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners

Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion

Generate Sales

Make regular outbound calls to assigned customers/territories

Generate new and repeat sales by providing product and technical information to customers in a timely manner

Identify customer requirements and expectations in order to recommend specific products and/or solutions

Use appropriate selling tactics such as up-selling and cross-selling when needed.

Educate customers about product features and benefits to grow sales and improve customer satisfaction

Generate referrals from current customers and manufacturers’ representatives.

Maintain a current knowledge of consumer preferences, company products, programs, market conditions, and competition

The Inside Sales Representative may perform other duties as assigned

Job Qualifications

Required Qualifications

Associate’s Degree, or equivalent work experience

Exceptional customer service and organization skills

Accuracy and strong attention to detail.

Effective verbal, written, and interpersonal communication skills

General computer proficiency including knowledge of MS Office

Preferred Qualifications

Bachelor’s Degree in Business or equivalent combination of education and experience

Inside sales experience; previous success exceeding sales goals is a plus

Experience in production animal industry

Proficiency in SAP

Working Conditions

Physical Demands

Lifting or Carrying, occasional, up to 25 pounds

Sitting or Standing, majority of work day​

Environmental Factors

Operate a computer of other office devices

Talking and hearing, position involves frequent communication with customers, inside staff, etc, and requires ability to understand and effectively exchange accurate information

Reading and sight, requires frequent review of customer information​

Travel and On-call

·This position provides the opportunity for minimal travel (10%) in a regional area for a sales ride-along or training opportunity