From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:As an Inside Sales Representative, you will be responsible for managing a defined customer account list for the Product Support team. ISRs will provide solutions to customers for maintaining their machines through parts and service sales solutions. They will also be involved in the lead follow-up process for incoming sales leads, all while working in a team environment. The ISR role will incorporate the foundational skills for sales while participating in the Yancey Bros. Co. sales training program.
Primary Responsibilities: Make a minimum of 45 customer calls per day and follow up with incoming customer leads. Contact customers on a defined account list to deliver sales, parts, and service solutions to the customer per established guidelines. Expected results include incremental sales, parts, and service revenues in addition to improved participation on deals and market share. Daily collaboration with other Yancey Bros. Co. Sales Reps (CCE Specialists, PSSRs, Rental Sales and General Line Reps) to develop and deliver solutions for customers. Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For:To be successful in this position you should have a strong interest in learning about sales, be willing to discuss with customers their account and needs for additional equipment and collaborate with Yancey Sales Reps to develop and deliver solutions for our customers. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.
Education/Experience: High school diploma or equivalent preferred. 5+ years of call center and/pr sales experience preferred. Required Qualifications/Skills: Long-term interest in future sales opportunities with Yancey Bros. Co. is preferred. Demonstrated success in prior work experience. For experienced professionals, previous work history in sales, parts, or rental sales is preferred. Ability to use judgment and creativity in applying solutions to customer requirements. High energy and strong work ethic required. Ability to effectively communicate sales, parts, and service solutions over telephone and through technology. Preferred Qualifications/Skills: Bachelor’s Degree in a related field preferred. Significant experience in the heavy equipment industry will also be acceptable. Values:At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.Ideal candidates will demonstrate the following values:
Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer:Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities