McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary:
This position provides direct customer contact for all phases of account management including sales, service and support in accordance with approved policies, procedures and guidelines. This includes preparation of quotations, order entry, follow through on orders to completion, and billing as appropriate. Provides timely and accurate communication to customers regarding product availability, ship dates, tracking information, etc. This position will also be responsible for managing accounts receivable by making outbound calls to customers to collect monies owed to McKesson.

Responsibilities:
• Manage assigned accounts within a designated territory or set of accounts according to established policies, procedures and guidelines.
• Develop and maintain profitable relationships with customers using consultative selling techniques.
• Perform follow up and maintenance functions for existing accounts such as tracking open orders, billing disputes, credits, rebills, etc.
• Respond to customer requests for information via telephone, fax, or email in a professional manner.
• Resolve customer problems by clarifying the issue and determining the best solution to solve the problem.
• Prepare and send monthly statements for outstanding balances owed to McKesson.
• Place collection holds on accounts deemed necessary.
• Maintain awareness of current products, services, promotions, programs, trends and pricing.
• Process paperwork related to credit applications, returned merchandise, etc.
• Order shipping materials as needed.

Qualifications:
• High school graduate/GED equivalent required; Associates Degree preferred.
• Minimum one (1) year of experience in customer service environment required; medical background preferred.
• Excellent verbal and written communication skills.
• Strong time management skills with proven ability to prioritize tasks effectively.
• Proficient computer skills, to include Microsoft Office suite, web based applications, and general office equipment.
• Proven ability to work independently and as part of team in fast paced, deadline driven environment.
• Experience with MS Outlook, Word, Excel, Access, PowerPoint, Visio, WebEx, Teams and SharePoint preferred.
• Valid state issued driver license required if applicable.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.  In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Total Target Cash (TTC) Pay Range for this position:

Total Target Cash (TTC) is defined as base pay plus target incentive.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!