Joining Black Box means you’ll have the opportunity to work on exciting, highly visible projects with our customers. You’ll get to know large and small organizations across the world and work to deliver best in class IT solutions. You’ll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you’ll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.
About Black Box
Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.
We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Purpose of the Job:
Lead the Sales Support function for Black Box’s Products division (TPS) for the Australia and New Zealand (ANZ) market to help achieve the division target objectives, including revenue and gross margin.
The TPS (Technology Product Solutions) division at Black Box sells products into target market segments (primarily KVM, Audio Visual, Networking, Infrastructure, and IoT Solutions) around the world.
Primarily Roles & Responsibilities:
We are looking for a Sales support specialist to join our team. You will provide support to sales leadership in Australia and respond to customer and prospect queries.
Our ideal candidate is professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
Location: Sydney Australia
Responsibilities
This position defined as an Inside Sales role. Provide support to sales leadership in Australia and respond to customer and prospect queries. Provide troubleshooting assistance for customer orders, account status and related items. Handling phone calls from customers. Answering emails, creating quotes, coordinating the sales process, handling the POS in SAP. Manage sales tracking tools and report on important information. Liaise with account managers to provide input to develop specific sales strategies. Review pending orders and specific customers’ requests to ensure excellent customer experience Help with trade shows and related marketing events.
Requirements
3+ years’ experience of work experience as a Sales support specialist/Sales support associate/ and/or Lead Generation/Sales Operation/Inside Sales representative. Hands on experience with ERP and CRM systems such as SAP and Sales Force. Some experience in handling customer enquiries, quotation and quotation perspective and liaison with back-end operations Contribute to the sales order and revenue e achievement under direction of ANZ Sales Manager. Experience with MS Office Suite. Excellent English communication skills – both written and verbal. Not necessary but a “nice to have”: Prior experience in and knowledge of IT industry and/or AV industry.