If you are an Inside Sales Representative  looking for an opportunity to grow and develop professionally, Emerson Professional Tools has an exciting opportunity for you! Based in Rockford, IL, or Elyria, OH, you will communicate with a diverse customer base, and use strong customer service, problem solving, collaboration, and sales skills to build positive customer relationships, as you drive sales growth and long-term value creation.  

In this Role, Your Responsibilities Will: 

Provide personal, dedicated support to assigned high-value channel partners to exceed customer expectations. Grow sales with assigned distributors by qualifying leads, communicating promotions and new products, and identifying and driving sales opportunities. Partner with field sales managers to improve sales productivity and drive sales growth.    Dedicated, personal issue resolution for assigned high-value channel partners Dedicated contact for assigned high-value distribution partners to improve ease of doing business through issue identification and resolution. Respond to assigned distributors’ requests through a variety of communication media. Manage each customer case from initial contact through satisfactory resolution, coordinating with a variety of other functions including Shipping, Credit, Technical Service, Factory Service, and Product Management to resolve customer issues and improve processes. Identify and report root cause case issues.  Gather distributors' needs, preferences, and difficulties, and work collaboratively to share feedback and develop solutions for continuous improvement. Coordinate with Fulfilment Management Specialist to provide accurate lead times and update customers and sales managers until order is fulfilled.

Partner with assigned field sales managers to grow sales & aid productivity

Work closely with Sales Managers to resolve raised issues.  Develop quotes and lead times for key projects. Submit MDF requests. Communicate MDF & Rebate status to assigned accounts. Complete initiatives and projects including creating promotion materials, driving call/email campaigns, and completing territory business plans.

Sales responsibility for Non-Medal and Standard Distributors in assigned territories 

Proactively engage with customers to establish and maintain relationships and drive sales. Provide information regularly thru outbound emails and calls, including but not limited to: Promotions New products Price change announcements Annual Minimum Sales Policy

Lead Management

Qualify high priority leads from Ridgid.com and Greenlee.com and other sources Identify and develop sales opportunities by qualifying leads through various sources, including inbound inquiries, digital and marketing campaigns, conferences, references, tradeshows, new products, upsell/cross sell, etc. Generate sales by finding upselling and cross selling opportunities. Respond to non-technical product questions, ratings &review on Social, ridgid.com, greenlee.com, Amazon, Home Depot, Lowes, and others Contact Factory Service Center repair customers with potential upselling and cross selling opportunities

Continuous Improvement

Work collaboratively to identify process improvements to improve productivity and customer experience. 
 

Who You Are:

You exhibit passion and enthusiasm to deliver a premium customer experience by professionally responding to customers’ needs and proactively contacting customers to present opportunities and build relationships. You have an innate drive for results and a high level of commitment to exceed expectations. You think on your feet and creatively propose solutions to customer concerns. You are interpersonally savvy and able to collaborate and work efficiently across different departments at any level.
 

For This Role, You Will Need: High School diploma or equivalent Excellent written and verbal communication skills 3+ years of Inside Sales, Customer Service or Key Accounts Management experience.  Strong customer focus with a dedication to delivering excellent service. Strong problem-solving skills Ability to think creatively and develop alternative solutions.  Collaboration skills. Strong drive for results and high level of commitment to exceed expectations Proficient in MS Office Applications  Travel up to 10%
  Preferred Qualifications that Set You Apart: A Bachelor’s degree in business, marketing or related field is preferred. Experience with ERP software (SAP/JDE), CRM and Call Center Phone system is preferred. #LI-CB3   Our Offer To You:
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage.  Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.  Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives.  We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership.  We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.