If you are an Inside Sales Representative looking for an opportunity to grow and develop professionally, Emerson Professional Tools has an exciting opportunity for you! **Based in Rockford, IL, or Elyria, OH,** you will communicate with a diverse customer base, and use strong customer service, problem solving, collaboration, and sales skills to build positive customer relationships, as you drive sales growth and long-term value creation. **In this Role, Your Responsibilities Will:** + Provide personal, dedicated support to assigned high-value channel partners to exceed customer expectations. + Grow sales with assigned distributors by qualifying leads, communicating promotions and new products, and identifying and driving sales opportunities. + Partner with field sales managers to improve sales productivity and drive sales growth. + **Dedicated, personal issue resolution for assigned high-value channel partners** + Dedicated contact for assigned high-value distribution partners to improve ease of doing business through issue identification and resolution. + Respond to assigned distributors’ requests through a variety of communication media. + Manage each customer case from initial contact through satisfactory resolution, coordinating with a variety of other functions including Shipping, Credit, Technical Service, Factory Service, and Product Management to resolve customer issues and improve processes. + Identify and report root cause case issues. Gather distributors' needs, preferences, and difficulties, and work collaboratively to share feedback and develop solutions for continuous improvement. + Coordinate with Fulfilment Management Specialist to provide accurate lead times and update customers and sales managers until order is fulfilled. **Partner with assigned field sales managers to grow sales & aid productivity** + Work closely with Sales Managers to resolve raised issues. + Develop quotes and lead times for key projects. + Submit MDF requests. + Communicate MDF & Rebate status to assigned accounts. + Complete initiatives and projects including creating promotion materials, driving call/email campaigns, and completing territory business plans. **Sales responsibility for Non-Medal and Standard Distributors in assigned territories** + Proactively engage with customers to establish and maintain relationships and drive sales. + Provide information regularly thru outbound emails and calls, including but not limited to: + Promotions + New products + Price change announcements + Annual Minimum Sales Policy **Lead Management** + Qualify high priority leads from Ridgid.com and Greenlee.com and other sources + Identify and develop sales opportunities by qualifying leads through various sources, including inbound inquiries, digital and marketing campaigns, conferences, references, tradeshows, new products, upsell/cross sell, etc. + Generate sales by finding upselling and cross selling opportunities. + Respond to non-technical product questions, ratings &review on Social, ridgid.com, greenlee.com, Amazon, Home Depot, Lowes, and others + Contact Factory Service Center repair customers with potential upselling and cross selling opportunities **Continuous Improvement** Work collaboratively to identify process improvements to improve productivity and customer experience. **Who You Are:** You exhibit passion and enthusiasm to deliver a premium customer experience by professionally responding to customers’ needs and proactively contacting customers to present opportunities and build relationships. You have an innate drive for results and a high level of commitment to exceed expectations. You think on your feet and creatively propose solutions to customer concerns. You are interpersonally savvy and able to collaborate and work efficiently across different departments at any level. **For This Role, You Will Need:** + High School diploma or equivalent + Excellent written and verbal communication skills + 3+ years of Inside Sales, Customer Service or Key Accounts Management experience. + Strong customer focus with a dedication to delivering excellent service. + Strong problem-solving skills + Ability to think creatively and develop alternative solutions. + Collaboration skills. + Strong drive for results and high level of commitment to exceed expectations + Proficient in MS Office Applications + Travel up to 10% **Preferred Qualifications that Set You Apart:** + A Bachelor’s degree in business, marketing or related field is preferred. + Experience with ERP software (SAP/JDE), CRM and Call Center Phone system is preferred. \#LI-CB3 **Our Offer To You:** We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity, & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) . Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Work Authorization** Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. **Equal Opportunity Employer** Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 25014162 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.