Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose:Under supervision, the Inside Sales Representative acquires new customers, upgrades or converts current customer accounts to value added service offerings. Obtains incremental revenue through sales calls, lead campaigns and prospecting. Sells value-added services such as Secure Information Destruction Services and bundled training and compliance services.
Key Job Activities:• Acquires new customers and converts existing customers through prospecting in assigned territory(s), outbound marketing / lead campaigns and referrals.
• Receives inbound calls and makes outbound sales calls to prospective and existing customers to sell Stericycle’s services and/or products.
• Effectively utilizes consultative selling strategies to attain a minimum 100% of assigned revenue and quota goals.
• Effectively uses internet and other resources to better understand client’s industry and business needs.
• Target upgrade and cross-sell opportunities of additional Stericycle products/services.
• Builds a pipeline of potential future business by prospecting via synchronous and asynchronous channels including but not limited to telephone, email, video messaging, and other virtual selling channels, utilizing marketing / lead campaigns, territory lists, the Internet and other sources identified.
• Effectively meet or exceed assigned performance metrics and key expectations within assigned parameters including number of outbound calls, number of agreements sent, close rates, average order size and task management activities (i.e. sales cycle, pipeline and case management). Track details and results for all leads, opportunities, issues and losses.
• Based upon the Rules of Engagement policy, all prospects / calls must be researched, verified via the Customer Relationship Management (CRM) tool. The sales representative will determine if another sales rep is currently engaged or has initiated contact with the account, if the prospect is in their assigned territory, and / or which department is best suited to handle the prospect. All special circumstances including cross territory opportunities must be properly documented and either transferred or shared according to the Rules of Engagement policy.
• Forecast month and quarter sales within 5% of actual results
• Effectively use technology-based Customer Relationship Management tool for lead follow up, sales cycle disposition, pipeline management, forecasting and lost opportunity tracking. Keeps comprehensive and accurate notes in the system.
• Assist/Support any other specific assigned projects and/or job-related duties as required or requested.
• Perform other duties and responsibilities, as assigned.
• Education consists of a bachelor’s degree in Sales/Marketing, or the equivalent in related work experience.
• 2+ years’ experience in Sales/Marketing related work experience, demonstrating the ability to manage and develop existing and prospective accounts.
• Must have experience with customer relations, support and exhibit leadership abilities.
• Ability to learn company billing/customer database software, features of all company products and services, at varying levels of account options.
• Knowledge of Microsoft Office products such as Word, Excel and Outlook are required.
• Knowledge of Customer Relationship Management (CRM) tool is preferred.
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
Our Promise: Stericycle is committed to attracting and retaining a diverse workforce, and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.Disclaimer:The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.