Job Description

Provide outstanding customer service to Advance Auto Parts core customer base and assist the outbound sales team with achieving growth objectives.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Assists outbound sales by providing outstanding customer service.Secures and places orders for processing.Handles a high volume of inbound sales calls.Prepares order quotes and processing. Calls prospective customers to explain service or product offered.Achieves assigned performance goals and objectives set by management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience in automotive parts customer service and sales.Telemarketing and customer service experience.Uses analytical and problem solving skills.Proficiency in data entry, including speed and accuracy.Remains goal oriented with continuous drive to succeed. Multitasking capability.Reliable and punctual attendance.Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write clear and grammatical reports and correspondenceAbility to deal with problems involving several concrete variables in standardized situationsProficiency in the use of technology tools used to manage and develop new and existing customers, including but not limited to computer hardware and software, on-line resources, intranet and telephone systemsWillingness to continue to evolve and develop personal skills to meet the changing environment.

EDUCATION and/or EXPERIENCE

1-3 years of related Sales experience; or equivalent combination of education and experience.

 

SUPERVISORY RESPONSIBILITIES:

This position directly to Inside Sales Manager

 

CERTIFICATES, LICENSES, REGISTRATIONS

None

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.