Qualifications

High School diploma or GED; Bachelor’s degree is preferred1+ years experience in customer service or supply chain rolesStrong communication skills, both written and verbalMust possess the ability to problem solvePossesses organizational skills and has a high attention to detailMust be able to work effectively with various functions as well as work independentlyStrong computer and business software skills, with an emphasis in ExcelEmployees must be legally authorized to work in the United States.  Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position.This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status.  ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Howmet Fastening Systems is looking for an Inside Sales / Supply Chain Representative to join our Sales/Marketing Department in Waco, TX. This role performs all Supply Chain Analyst activities including: processing customer demand (via purchase orders, customer portals, or EDI communication), responding to new & existing customer supply chain actions, and addressing customer questions/concerns appropriately.

Responsibilities:         

Provides timely and professional service to assigned customer or distributor accounts using appropriate processes and communication channelsActively targets prospective customers based on relevant sources, both remotely and in person as necessary, to qualify leads and sell Howmet productsHandles inbound sales lead calls to convert into new businessReceives, enters and edits sales orders and changes thereto in accordance with company proceduresChecks stock and future production for customers and distributorsAnswers general inquiries concerning open ordersReceives, responds to and routes requests for quotations as appropriateReceives, responds to and routes requests for technical information, sales literature, material certifications and returned materialUses knowledge of product, availability and customer need to best fill the order, coordinates with appropriate internal resources to answer more advanced questionsResearches customer charge-backs and administers appropriate actionsWorks to improve knowledge of product and processes on a continual basisAdvises Marketing Department and field sales representatives of significant information learned in customer correspondenceEnsures that all work activities are performed in accordance with established safety and environmental standardsContinuously seeks improved techniques for performing job duties and engages with peers to learn and share best practices as they emergeMaintains full compliance with Company policies and procedures and conducts all activities in accordance with the company Code of ConductPerforms other duties as assigned