We’re looking for an in office Inside Sales Support Specialist for our client, Boundary Mining Group.

Boundary Mining Group (www.boundaryequipment.com) is a leading supplier of new mining components and rebuild services to the international open pit mining industry. Comprised of Boundary Equipment, United Gear, Bridge Machine and ISS Mine Safety, Boundary Mining Group provides a complete range of services for Caterpillar and Komatsu electric rope and hydraulic shovels as well as critical components for the world’s largest processing plants and copper smelters.

Boundary Mining Group stands out for its strong values and positive workplace culture. They prioritize customer satisfaction and foster innovation, empowering employees to develop new solutions. Collaboration and teamwork are encouraged, creating a supportive environment where safety, collaboration, and communication are paramount. Boundary Equipment invests in employee development, offering training and growth opportunities that contribute to a rewarding work experience.

Reporting to the VP of Sales, the Inside Sales Support will aid in the entire sales cycle and provide support to the inside sales team, engineering group, and Boundary Mining Group overall. This role involves assisting with quoting, preparing customer orders, and generating related sales reports, as well as managing vendor relationships and purchase orders to fulfill customer needs. As an ISO 9001 certified company, Boundary emphasizes strong quality management procedures, and this position is crucial for maintaining high standards of work. If you have a passion for mining, big equipment, and are motivated to be a part of, and improve, our domestic and worldwide supply chain with an amazing organization, this could be the role for you!

Inside Sales Support responsibilities: Assists the sales team by preparing quotations and proposals. Processes vendor and customer purchase orders, along with related invoices. Monitors stock levels to maintain just-in-time inventory and reduce obsolete parts. Oversees customer contracts and provide guidance on additional orders and inventory needs. Manages the purchase order book, ensuring effective communication within the team. Develops in-depth technical and parts knowledge of key product lines to offer support to employees and customers. Ensures a high level of service for all stakeholders, including external customers, internal staff, and vendors/dealers. Coordinates a smooth and timely flow of paperwork. Addresses customer complaints promptly according to company guidelines and escalate concerns to management. Facilitates efficient and timely paperwork processing. Performs additional responsibilities as requested by management. The successful candidate has:  Secondary education in business administration or a similar field is preferred Two+ years in a similar role is considered an asset. Experience with mining equipment and parts is considered an asset. Experience with Infor Visual ERP is considered an asset. Excellent proficiency in Microsoft Office Suite Strong organizational and time-management skills with the ability to prioritize tasks and meet deadlines. Critical thinker, resourcefulness, and ability to anticipate needs as well motivated to support are important attributes Exceptional communication skills, both written and verbal, with a high level of professionalism Ability to exercise sound judgment and make decisions independently as well as collaboratively Flexibility and adaptability to changing priorities and demands. Able to work in office in the west of Edmonton is a must. Compensation and benefits: Excellent and competitive salary Comprehensive benefits package Interesting extra company perks Only candidates already eligible to work in Canada will be reviewed. Only qualified candidates will be contacted.

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