The Inside Sales Lead provides leadership for the Sales Specialists matters relating to the servicing of customers.

Achieve call center and individual quality and productivity goals in accordance with established objectives Manage individual projects and contribute to other operational initiatives outside of team responsibilities Provide guidance and leadership skills to Sales Specialist Supervisors and assist with management and direction of their sales teams Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance Focus and maintain performance efforts of the team on current business goals Work to ensure that the team of Specialists is conducting their responsibilities in a professional and courteous manner Serve as a knowledgeable and productive part of the managerial team Implement and monitor new initiatives to enhance the performance of the team and the center as a whole Oversee training of new Specialists assigned to the team and provide refresher training as needed Identify opportunities for efficiency improvements Participate in the Vital Few yearly initiatives #SLS

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