Career Opportunities: Inside Technical Sales Support Associate, Door & Hardware industry (31368) Requisition ID 31368 - Posted - Securitech Group Inc. - Architectural Hardware Group - Maspeth (54-60 46th Street) - Sales, Marketing & Product Management - Posting Country (1) - Yes - Associate - Travel Required: 0%-10%  Job Description Print Preview Renowned for its groundbreaking innovations in multipoint and deadbolt locking, Securitech ASSA ABLOY prides itself in being a “Go-To” high-security door hardware manufacturer, meeting the strictest of standards & developing specialized solutions for customers. From schools and behavioral healthcare facilities to worldwide retailers, government institutions, and infrastructure, Securitech’s proven lock security solutions provide for a unique niche across industries and markets. We’re expanding our Sales Team, seeking to a hire a Technical Customer Success Specialist who will guide our Distributors through the specialized aspects of our mechanical products, ensuring they achieve maximum value. You will collaborate closely with both our Sales and Product Management Teams serving as the Subject Matter Expert behind our product offerings. This position will onsite in Mahopac, NY. What you will be doing + Partner with the assigned Architects, Consultants, Dealers, Distributors, Installers, End Users, DSS teams, Business Development team to develop product and application solutions, provide product information, respond to pricing-related requests and activities: quoting, special incentives, and reporting activities. + Offer detailed technical solutions to our customer base which will encompass a deep understanding of our offerings. + Respond to questions about product applications and specifications, delivering accurate and helpful information. + Ensure the accuracy of quotations and product documentation, working closely with all parties involved. + Resolve product and application issues by configuring products to meet specific requirements, suggesting modifications, and presenting proposals to the product management team. + Gather and relay insights from field conditions and application requirements to our sales and engineering teams, driving the development of new products or variations. + Assist with shipping issues, product order status updates, and special requests. + Provide backup support to our tech team, guiding product installation and operation. What we are looking for + Must hold a Bachelor’s Degree in Finance, Engineering, Mathematics, Marketing or related experience. + Must have hardware, electro-mechanical, mechanical or high security lock product experience. + Background in building products or B2B industry experience is advantageous. + ERP experience preferred. + Strong written and verbal communication skills, with attention to detail and accuracy. We review applications regularly, so don’t hesitate, apply today! #LI-VB1 We are the ASSA ABLOY Group We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.