RENEWAL BY ANDERSEN SUMMARY
Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.
Renewal by Andersen has a leadership opportunity within our Install Team in our Greater Michigan market! We are looking for an Install Production Manager to drive the operations involved with the installation process, including overseeing our measuring and install teams, evaluating installation financial results and forecasting, driving process efficiency and appropriate resource capacity, with a focus on customer service to ensure Homeowner delight.
The Install Production Manager will be responsible for the entire project after the sales handoff until completion. This includes order verification, ensuring adequate installation materials are on hand, and quality installation capacity. The Install Production Manager will ensure that the measuring team and installation associates are prepared to deliver flawless installation and Signature Service, keeping your team customer-focused through excellent quality, communication, and creating an amazing homeowner and team experience.
Responsibilities:
Ensure homeowner delight, as measured through customer satisfaction surveys, by training and coaching associates on technical capabilities and customer service. Research and/or develop new processes to increase efficiency and Homeowner satisfaction. Regularly visit Homeowner work sites to audit and executes existing and new processes.
Meet or exceed Homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations. Executes recruiting efforts as needed to meet workforce requirements.
Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate. Work closely with the Sales and Customer Process functions to ensure resources are aligned, in a proactive manner, with demand fluctuations.
Executes the safety initiatives of the installation process associates to ensure safe practices are in place and are followed. Ensure that all regulatory required training is completed as appropriate. Participate as a team member on the CORO Safety Committee. Ensure that all regulatory procedures and/or requirements impacting the installation process are met.
Executes supply chain function strategy within the branch with oversight responsibility of shipping, receiving, and purchasing. Responsible to ensure corporate purchased programs and vendor relationships are utilized appropriately to ensure compliance and cost containment.
Directly supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions.
Participate, as a team member, with the CORO Leadership Team, to insure alignment and open and timely communication.
Manage independent contractors (including contracts, selection and training) to ensure that appropriate installation process capacity exists. Routinely works directly with Homeowners to resolve installation process issues.
Qualifications:
Four year degree or an equivalent combination of education and experience preferred.
Valid driver’s license with acceptable accident and moving violation motor vehicle record.
A minimum of 7 years of work experience in the home improvement or other closely related field preferred.
A minimum of 5 years of direct supervision experience preferred.
Previous customer service experience, especially win/win problem solving and conflict resolution skills required.
Strong written and verbal communication skills.
Knowledge of applicable building codes and construction techniques.
Previous work experience recruiting and managing independent contractors. Ability to work and lead in a team environment preferred.
Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $99,216-$153,784 plus incentives.
At this time, we are not offering visa sponsorship for this position. Should you independently secure work authorization, please consider applying to this position.
In 2024 Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.
Posting City: Kentwood, MI