Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 03/04/2025
Who we are?
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.
Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.
Our culture
Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.
Introduction to the Role
This position is responsible for the day-to-day advisory support and performance of Global Field Service (GFS) grinding equipment/mills installation and commissioning. The functionality of this position is keenly focused on safety, customer service and customer satisfaction.
Job scope includes, but is not necessarily limited to, field service activities such as technical troubleshooting analysis and recommending solutions, inspection/service reports, maintenance, training, and start up procedure(s)/commissioning advisory services.
Job Duties and Responsibilities
Communicates and interacts with all levels of organization staff and management, internally and externally. Work at remote customer sites around the world for extended periods of time. Perform pre-installation audits to determine site conditions, customer preparedness, project inventory, and overall project installation logistics. Willingly engages field service problem solving opportunities with a quick, first responder, take ownership kind of approach, seeing it through to resolution. Completes & submits, in accordance with Metso reporting and billing rules and processes, any recommendations, evaluations, expense reports, action reports, monthly work logs, etc. Provides field and classroom-based service-maintenance-commissioning training for customers / end user operations / maintenances personnel. Understands safety requirements, including “Lock Out/Tag Out” procedures on site locations, always complying with Metso HSE and site safety rules and guidelines. Other duties as assigned.
Travel
Up to 90% may be required for this position.
Key Competencies for Success
Education/Training:
Associates degree in engineering or high school diploma with equivalent related experience. Millwright certification and/or hydraulics certifications are desirable.
Experience:
Experience in grinding equipment, mills, and related industrial equipment technical support and service is preferred. Supervisory experience is beneficial. Electrical knowledge related to mechanical applications is an advantage.
Knowledge, Skills, Abilities:
Ability to effectively advise customers, engineering firm(s), and contractors user personnel under various working conditions and hours. Ability to interact, on a technical level, with Field Sales, Training, Application & Technical Support groups as well as Parts, Support & Engineering groups. Ability to solve problems and situations that may occur in the field during assembly, installation, maintenance and/or repair, with safety being of the utmost importance. Understanding of HSE, reporting and distribution of Policy and Procedures.
WHAT’S IN IT FOR YOU?
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys. Annual bonus - global incentive programs tied to business and performance targets. Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment. Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication. A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. A work environment where safety is always the number one priority – both your physical and mental health is our priority A competitive base salary reflective of your skills and experience with annual incentive program Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso. Gender neutral parental leave - 18 weeks paid in full Paid Volunteer Leave so you can give back to the local community or an organisation of your choice Comprehensive medical benefits including discounted private health insurance for employees and immediate family Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.
Get in touch
Want to rise above the possible with us? Click ‘Apply now’ to leave your application.
We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial