As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

 

 

 

Together, we keep everyday life moving to build a better tomorrowPurpose of the position

The purpose of the position is to work closely with sales, operations and key stakeholders to ensure installations are conducted to a Hiab standard at our 3rd party installers. Supporting 3rd parties during the build process and supporting our customers if there are build concerns following installations. Assist in continuous improvement and standardisation of the UK installation process.

Main tasks and responsibilities Refine and execute Hiab's plans to reduce the number of ‘approved’ installers Roll out Hiab’s installation Agreement to ‘Approved’ installers Work with the HSE manager to ensure that all installers work safely and in accordance with Hiab agreement Ensure 3rd parties have the appropriate level of trained staff to ensure they undertake the complete installation process to the Hiab standard Roll out and streamline the Hiab operation procedures and associated paperwork to Hiab installers Ensure Hiab installation centres follow Hiab standards using bodybuilder guidelines and COP.  Assist in the planning and scheduling of builds for installers, ensuring SLA’s for completion and communications are kept. Work with the operations team to ensure builds are produced in line with customer requests and as efficiently as possible Work with the quality/inspection team to control the quality of installation Define and implement a KPI dashboard with a weekly follow-up cadence Continuous development of the E2E supply chain to reduce working capital around the network. What you’ll need to succeed

Education:

 

Relevant technical and/ or engineering qualifications 

 

Working experience

Dealer/Service/ Partner - supporting, and managing 3rd party entities for an OEM or larger organisation
Understanding of hydraulic, electrical and mechanical engineering principles or 5+ years of manufacturing experience
HGV experience or understanding (preferred)
People and change management experience
Health and Safety training
Ability to work independently, manage multiple projects, build reports and meet deadlines.

Competence and skills

Good IT skills
Ability to lead with professionalism
Reporting and excellent communication; both verbal and written

Personal attributes or qualities: 

Proactive and flexible working approach 
Results and achievement-driven
Co-operative, building relationships with different internal teams 

Interested to join?

 

Hiab is part of Cargotec

Hiab is a leading provider of smart and sustainable load handling solutions. We are committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, tail lifts under the ZEPRO, DEL and WALTCO brands, and HIPERFORM, a suite of smart solutions. As the industry pioneer, Hiab continues to make load handling smarter, safer and more sustainable to build a better tomorrow. www.hiab.com 

Hiab is part of Cargotec Corporation. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 2.5 billion and it employs over 6,000 people. www.cargotec.com