JOB SUMMARY: The Installation Technician installs REV’s fiber network (television, internet, phone services, etc.) on customer premises. ESSENTIAL DUTIES, FUNCTIONS & KEY ACCOUNTABILITIES: (include but are not limited to) Carries out daily activities as directed by Dispatch Center, supervisor, coordinator or manager; works/communicates with all parties to coordinate Efficiently manages productivity; reports to scheduled appointments punctually Removes telecommunications and related equipment, according to service/job order specifications, standards, and procedures Fluidly operates electronic devices such as PCs, laptops, tablets, and smartphones Maintains and reports accurate records of hours and materials used; coordinates with Accounting, Customer Service and other departments on service installations and changes to update records Processes detailed paperwork and/or electronic records Reports and monitors service/job order changes Terminates various low voltage wiring including RG-6, RG-59, RG-11, Cat-3, Cat-5, Cat-6, and speaker wire Uses wire trouble shooting tools such as tracer/toner and continuity testers, DSAM meters, Sidekick 7B meters, and volt meters Reads product material for product knowledge advancement Understanding of frequency response Works outside of normally scheduled work hours as needed Works extended hours during natural disasters or emergency scenarios Must be a skilled driver with the ability to drive a vehicle with a manual shift KNOWLEDGE & SKILLS: Perceives color and depth accurately Possesses reading, writing, mathematical, and comprehension skills; requires legible printing talent Ability to operate mechanical and electrical equipment including PCs, laptops, tablets, and smartphones Knowledge of all services offered by REV Broadband, regulatory industry standards and procedures, and new technology Proper telephone manner Manages time wisely Understands basic electronics, specification sheets and circuit diagrams Follows established safety procedures, policies, and work rules Expands upon job skills through seminars, workshops, and on-the-job training OUR EXPECTED BEHAVIORS: Upholds and acts in accordance with REV’s Guiding Principles. EVALUATION: Performance of this job will be evaluated in accordance with procedures established by the company on the evaluation of management personnel. QUALIFICATIONS & PREREQUISITES
Required: Must possess a valid driver’s license
Preferred: High school diploma or GED equivalency GENERAL INFORMATION: This job description does not restrict the company’s right to assign or reassign duties and responsibilities of this job at any time. This job description is subject to change at any time.