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Job Title: Instructional Support Technician

Location: Tempe, AZ

Pay: $18/hr

Schedule: M-F 100% onsite during training

 

Job Overview

Provide administrative and technical support to all levels of personnel on issues related to online learning, training requests, and computer-related activities. This role includes responsibility for tier 1 help desk support, troubleshooting within a large organization using a Learning Management System (LMS).

Key Responsibilities

Respond to user emails and calls with professionalism and proper communication etiquette.

Assist users with troubleshooting eLearning issues, training assignments, webinars, and general computer problems, escalating as needed.

Perform first-level problem assessment for LMS, training courses, and computer workstations, routing complex issues to appropriate teams.

Interpret software messages/errors and take appropriate corrective actions.

Maintain detailed records of issues, work notes, and resolutions using the problem management system (ServiceNow).

Document procedures to help users navigate the LMS and update department operations guidelines.

Ensure system security by preventing unauthorized access in compliance with organizational policies.

Minimum Qualifications

High school diploma or equivalent

Proficiency in Microsoft Office and strong technical skills

Excellent customer service and communication abilities

Strong organizational skills, ability to work independently, and meet deadlines

Preferred Qualifications

Familiarity with common online learning issues

Experience with Learning Management Systems, particularly SAP SuccessFactors

Knowledge of problem management systems like ServiceNow

Pay Details: $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance